Sr. Service Technician

Sr. Field Service Technician

Dorner Mfg. Corp

975 Cottonwood Avenue

Hartland, WI 53029

About Dorner

Our people are the driving force behind our success and we're looking for more amazing people to join our team!

We are a world-leading conveyor manufacturer in not only the design, but manufacturing of conveyors and related automation equipment. Companies from around the world have turned to Dorner conveyors for greatly improved efficiency and productivity. Dorner provides thousands of stainless and aluminum conveyor automation solutions to countless industries including packaging, automation, industrial, food processing, medical, pharmaceutical, and many more.

Dorner's mission is to Transform Conveyor Automation by providing a wide range of innovative conveying solutions with best-in-class support.

Position Description

This position has a technical products knowledge component and a direct customer relationship component. The position will assist and implement field installations, system and conveyor upgrades, warranty claims and fieldwork, and preventative maintenance contracts/visits. Some projects will require working with a third-party crew.

The service technician is also responsible for the accuracy, costs, timing, and customer relationship of any site work. The position also supports the inside sales teams providing technical expertise, parts and install quotes, warranty assistance, replacement part identification, and customer application assistance. The service technician role is critical to building and maintaining lasting relationships with existing accounts and assisting field sales in account support in any way they are asked to participate

ESSENTIAL FUNCTIONS

• To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
• Implement and assist with field service activities, warranty activities, and installation projects.
• Warranty determinations and actions, and technical support for sales, channel partners, field sales, and customers. Participate in channel and service center training programs.
• Determining replacement parts requirements for customers and providing quotes

POSITION QUALIFICATIONS

• Problem Solving and Decision Making - Defining issues, examining alternatives and effects.
• Product Knowledge - Demonstrating proficiency in Dorner product lines and their applications. Flexibility - Adjusting priorities and pace to reflect changing needs or job demands.
• Communication - Interacting and communicating respectfully and professionally with other
• Interpersonal Relationships - Interacting effectively with a diverse workforce.

SKILLS & ABILITIES

• Education: Associate's Degree- Industrial Technology, Engineering, or equivalent experience
• Experience: Extremely high level of mechanical expertise plus a working knowledge of electrical wiring and motors. In-depth product knowledge from working in engineering or manufacturing 3+ yrs Field Service work. Ability to read machine prints and plant layout drawings Customer service skills Computer skills
• Certifications & Licenses: Forklift certification Other Requirements: Selling, teaching, and presentation skills
• Travel Required- 70%

Benefits

• 401K with match

• 10 paid Holidays

• Vacation Pay

• Medical/Dental/Vision Plans

• Life Insurance paid by Dorner

• Short term and long term Disability paid by Dorner

• Tuition Reimbursement

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