Service Technician

Position Overview:

Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment.

Responsibilities:

• Act as a positive representative of Johnson Fitness & Wellness (JFW) in the community through professional conduct, appearance and a clean uniform.
• Diagnose problems and repair malfunctioning exercise equipment.
• Provide exceptional customer service to all customers.
• Manage inventory levels appropriately and accurately.
• Prepare and follow through with paperwork related to billing for work
• Complete all time cards to ensure accuracy for payroll purposes.
• Assist the retail stores to resolve any customer service problem areas.
• Assist key personnel to resolve any problem areas.
• Maintain cooperative working relationships with all company employees. This includes "inter" and "intra" departmental employees. Also included are all customers, contractors, owners, vendors, etc.
• Keeps the Service Manager informed as to all pertinent factors affecting the assigned responsibilities.
• Performs any other related or unrelated, unassigned, unspecified, unusual or special duty the Service Manager may assign from time to time.

Qualifications:

Education:

• High school degree or equivalent required

Experience:

• 1-3 years of experience in a technical support or service role preferred
• Experience with Microsoft CRM (Customer Relationship Management) helpful

Other Requirements:

• Valid driver's license with an acceptable driving record
• Basic knowledge of technical and mechanical problem solving preferred
• Working knowledge of Microsoft Office Suite and similar communication related software

Physical Demands:

Moving fitness equipment during diagnostic calls, repairs and preventative maintenance.

• Ability to lift 50 pounds to carry items such as tool bag and parts
• Will be required to move 40-50 pounds up to 20% of the work day
• Push/pull up to 100 pounds 0-5% of the work day while utilizing devices such as moving dollies/carts.

Will require the ability to use standard hand tools (wrenches, screw drivers, ratchets, drills, voltmeter, etc.). Will require the ability to walk/run/lift to test exercise equipment for issues and when work is completed to ensure issues are resolved.

Work Environment:

• Travel throughout designated work geographical area.
• Drive a company vehicle to customer's site.
• Be dressed appropriately with protective gear that is required for each site.

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

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