Patient Access Clerk - Cancer Center / Float

Jamestown Regional Medical Center
Jamestown, ND
Join our team!
Closing date
Nov 7, 2021

View more

Job Type
Full Time

Job Details


Full-time, benefited position working 72-80 hours per two week pay period. Days of work are typically Monday - Friday with occassional weekends. Hours of work are various shifts from 7:30 am- 4:00 pm, 8:00 am-4:30 pm, or 8:30 am - 5 pm. Holiday work includes two per year. This position is primarly in the Cancer Center and floating to other registration needs.

Performs necessary tasks for assigned department including; registering patients and scheduling appointments. Ensures that accurate patient information and any obtainable payments are collected. Explains all pertinent hospital policies and procedures.


  • Greets patients and guests upon entering the hospital or assigned department, ascertain needs, and directs appropriately.
  • Interviews patients, gathering information , including but not limited to ; demographic data, insurance information, and obtains appropriate signatures.
  • Interacts with patients of all age groups (infants, pediatrics, adolescents, adults, and geriatrics) while performing duties.
  • Discusses payment arrangements with patients, receives payments and prepares receipts.
  • Escorts patients and their families to their rooms or outpatient department.
  • Inputs patient information into computer and, upon completion, distributes forms to appropriate personnel.
  • Answers and screens calls in a prompt, pleasant, and efficient manner takes messages and communicates messages to the appropriate person in assigned area.
  • Overhead pages code calls as by procedure and policy of JRMC.
  • Prepares and organizes the daily appointment/treatment schedule for assigned department clerk is supporting.
  • Conducts reminder/preservice calls for service area supporting.
  • Quick register or Pre-registers patients for all appropriate hospital departments, gathering information for the admission process, and giving instructions and other pertinent information to the patient.
  • Make customer services calls to all scheduled patients, reminding patients of scheduled appointments and giving instruction and other pertinent information (especially estimated upfront pricing) to the patient.
  • Works closely with Patient Access Specialist of service area to assist in inquires about preauthorization.
  • Responds appropriately to emergency situations i.e fire alerts, stat calls, etc.
  • Completes the scanning of documents to accounts.
  • Verifies patient insurance information with insurance companies to determine eligibility, type of coverage, and primary payer.
  • All clerk roles are required to know emergency room registration processes.
  • Assist Financial Counselor in determining co-pay, coinsurance deductibles.
  • Performs other related duties as assigned or requested.


Work requires a high school level of knowledge.

One year clerical experience required. Knowledge of medical terminology and insurance plans is beneficial.


Some of the benefits of working at JRMC include:

  • competitive salary
  • immediate benefit package: medical insurance with two plans, life insurance, flex plans, health savings account (HSA), long-term disability
  • contributed 401K retirement plan
  • paid time off (PTO) including short term disability
  • vision & dental plans
  • critical illness & accidental packages
  • BeHealthy, employee health discount
  • employee fitness program generous
  • flexible scheduling
  • wage increases
  • annual service award
  • continued education and training

JRMC provides the opportunity for development by empowering employees to communicate the resources needed to perform tasks effectively and efficiently.

Find Us
(701) 952-4813
2422 20th Street SW
North Dakota

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert