Loan Servicing Specialist 4

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.
The Final Document Loan Sales Operations Team within Home Lending Operations is looking to fill a Loan Servicing Specialist IV position on the team in Minneapolis, MN. The primary objective of this team is to support the success of Capital Markets Loan Sales by maximizing the salability and profitability of each sale; procuring and correcting Final Documents, perfecting lien position, and efficiently managing and coordinating the document exception support functions for all business partners.
The successful candidate will:

• Utilize effective negotiation & problem solving skills to identify the appropriate course of action to resolve issues.
• Possess the ability to analyze & prioritize between multiple tasks on a daily basis & ensure timely responses to inquiries.
• Identify opportunities for process improvement & participate in the implementation of these changes.
• Contribute to the documentation of existing processes & share best practices with other areas.
• Possess the ability to lead yourself and be a role model for others.
• Employ strong communication skills and take initiative in obtaining documentation.
• Identify trends.
• Apply decision making skills to procurement decisions.
• Participate in projects as needed.
• Track and monitor inventory on an ongoing basis for compliance and reconcile discrepancies.
• Communication via multiple sources (fax, phone, email, and formal letter).
• Participates in performance monitoring reviews.
• Facilitates effective integration/timing of change initiatives related to assigned business operations.

Required Qualifications

• 1+ year of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience

Desired Qualifications

• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
• Outstanding problem solving and decision making skills
• Ability to prioritize and identify creative solutions
• Ability to read, analyze, and interpret documents/reports
• Ability to foster effective partnerships
• Solid critical thinking skills
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Knowledge and understanding of document management: loan documents flowing through the imaging process
• Experience managing a pipeline of work from assignment to completion
• Knowledge and understanding of mortgage servicing or post closing operations
• Experience reading, analyzing, and interpreting mortgage/financial documents
• Knowledge and understanding of SharePoint

Other Desired Qualifications

• Mortgage industry experience
• Knowledge and understanding of Quality Assurance (QA) and performance measures
• Exposure to Wells Fargo MSP (Mortgage Servicing Platform) application
• Ability to effectively work an inventory queue while balancing time completion FD Loan Sales Operations specialized task(s). Component of job is to provide feedback to employees and potentially interact with business partners and vendors in day-to-day work flow.

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $33,300 Mid: $45,000

Street Address
MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits

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