Skip to main content

This job has expired

Carbon Grower Support Specialist/Manager

Employer
Land O'Lakes Inc
Location
Saint Paul
Salary
Competitive

View more

Industry
Agriculture
Role
Manager
Job Type
Long-Term
Hours
Full Time
Join Land O'Lakes, Inc., and help us bring food from farmer to fork, building vibrant communities along the way. We're a global, Fortune 250 company and a farmer-owned cooperative, which means we work for one another-not Wall Street. We're proud to rank a Top Workplace. We offer:Competitive compensation and rewardsBest-in-class healthcare for you and your familyPowerful savings programsTraining and career progressionCarbon Grower Support Specialist/ManagerAbout Truterra:Truterra is the sustainability and innovation business of Land O'Lakes, Inc. As the only farmer-owned, farmer-driven food and ag sustainability program in the U.S., Truterra believes farmers have the greatest potential to protect and restore the environment. As a member of the Truterra team, you will be helping bring agronomic insights and industry connections to farmers, so they can protect and restore theirland, and unlock its deeper value.Who are we looking for?As a rapidly growing business, Truterra is seeking individuals that are genuine, supportive team-players, hungry to collaborate cross-functionally to build better solutions to hard problems and have a meaningful impact in agriculture. The most successful candidates must be comfortable with ambiguity, demonstrate an owner's mindset by being action-oriented, staying solution-focused, adapting to evolving strategies, and repeatedly going the extra mile.Truterra Carbon Grower Support Specialist/ManagerDescription:TheTruterraCarbon Customer Service Manageris the grower-facing customer support role for Truterra's carbon programs.The Carbon Customer Service Manager will own the processes and tools used to support and track all customer communications.Responsibilities include:Providingfront line supportto grower inquiriesby answering phone calls and emails, providing information on products,services,and proceduresEnsuring a positive experience for growers involved in all Truterra programsInvestigating, analyzing,troubleshooting,and resolvingcustomer problemsIdentifyingcustomer pain points and escalate as neededReviewingcustomer disputes and process as approved by the businessManaginggrower contracting processesWorkingcross-functionally withTruterracommunication, Member Owner Engagement, and data collection teams to improve communications and the overall customer experienceImplementingand executingcustomer relationship management tools for tracking grower communicationDevelopingand implementingprocess improvements that will enhance efficiency and improve customer experiencesEnsuringappropriate processes are in place, documented and communicated appropriately to stakeholdersManagingand collaboratingwith subcontracted partners customer support teams to ensure a positive and seamless customer experienceRequired Experience & Education:Bachelor's Degree inAgriculture or equivalent experience2years' experiencein customer service6+ years ag or carbon-related skills/experienceCompetencies-Skills (Required):Ability to build relationships with key customers inside and outside of the organization to enhance the levels of cooperation, collaboration, and trustAbility to respond to customers with patience and empathy and resolve concernsStrong decision making, problem solving and communication skills, including active listeningLand O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.Land O'Lakes endeavors to make Landolakesinc.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Solution Center at 844-LOL-HR4U ) M-F 8:00am-4:30pm CT.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert