Field Support Technician II

A Field Technician is responsible for the installation of workstations and telecommunication peripheral equipment as well as for providing technical support and consultation for desktop, network, and telecommunications. This position provides a level of technical expertise across multiple skill sets to address and resolve the customer's issues in an acceptable timeframe. Individuals in this position must have solid knowledge of PCs, peripherals, networks, servers, and telecommunications. The Field Technician is responsible for diagnosing and resolving network problems and appropriately referring and supporting complex problems, and providing instruction to end users on basic use of hardware and desktop supported software.

Job Responsibilities:

* Available and on call 24/7 with a company cell phone always on.
* Sole on site IT support, personally taking full responsibility for all technology at their auction(s).
* Work without direct supervision.
* Travel expectation: Up to 20% and on occasion with short notice.
* Sale Day Support - teams required to report 2 hours prior to every sale. Some sites have night, weekend, or holiday sales. Technician is required to be available.
* Pre-Sale Checklist
* Sale Day Checklist - begins between 6am - 7am at most locations
* Make quick decisions to resolve issues that impact the sale. Use creativity to find work-arounds to restore sale day critical processes.

* Lexmark Laser Printer Repairs (~600 incidents per month submitted nationally)
* Field Technician will be required to become Lexmark Certified after passing a series of exams.
* Field Technician will be expected to repair all Lexmark printers.
* These repairs can be extensive sometimes requiring a few hours of disassembly.

* Technology Point of Contact for "troubleshooting" from teams such as Network Engineering, Infrastructure, Application Support, Telecom, etc. for triage and troubleshooting especially for Severity 1 issues.
* Teams are required to work after hours or weekends to prevent production interruptions to swap out equipment for these teams.

* Create technical documentation to be published and shared in the Service Now knowledgebase.
* Technician Availability and Responsibility for project deployments
* Local auction remodel assistance, new lane builds/blocks, new construction, land development, etc.
* Coordination with vendors
* Determining optimal layout and placement for server room facilities.

* Network infrastructure upgrades/cutovers
* To minimize downtime and impact to customers these are always performed outside of normal workhours

* New technology testing, evaluation, and deployment.
* Setup and configure new equipment
* Documenting and testing
* Training users
* Providing relevant feedback to development teams

Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

Qualifications

B.S. Degree in computer science or related field is preferred, but not required.

3+ years of Service & Support experience

Strong problem solving and communication skills required. Ability to manage relationships while being consistent and providing quality. Candidates must also have functional and technical expertise, show initiative, be customer focused, and work well in teams. Must be able to independently prioritize daily workload

MCSE, A+, CCNP, CCNA, or MCP certifications preferred, Lexmark Certification required within 180 days of employment.

Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception. Light lifting of up to 50 pounds.

Work under pressure with time constraints; regular change in work tasks/duties. Travel when needed with short notice and be available for after-hours/weekend emergencies

Who We Are

About Cox Automotive

There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.