Sales Engineer

Fathom is the largest privately held service provider for rapid prototyping and on-demand additive manufacturing in North America. Fathom creates a differentiated customer experience driven by speed, complexity & agility to provide the most unique and impactful on-demand manufacturing in the industry.

With over 90 large-platform industrial-grade 3D printing machines and a national footprint with over 200,000 square feet of manufacturing capacity across five facilities, Fathom seamlessly blends in-house capabilities across plastic and metal additive technologies. The Company also delivers traditional manufacturing technologies that include CNC machining, injection molding and urethane casting and is revered for continually making the complex simple for its customers. Founded over 35 years ago, Fathom is at the forefront of the Industry 4.0 digital manufacturing revolution serving clients in the technology, defense, aerospace, medical, automotive and IOT sectors. Fathom holds ISO 9001 and AS9100 Rev D certifications and is ITAR registered.

Position Summary:

Fathom's Sales Engineers educate the customers on the services available and assist in managing the project from kick-off to conclusion. They are the main point of contact for the assigned customers and manage project scope changes and design changes. Taking the lead on quality control issue resolution, shipping issue resolution and quote and pricing issue negotiations/resolution.

Utilizing your background and experience you will support the team by being a valuable resource for the online quoting system process and help identify quote issues. This role reports to the Plant General Manager.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time

Key Responsibilities:

??? Quoting, selling, solving issues/review, getting purchase orders

??? Engage with customers, engineering, and manufacturing to execute strategies, schedules, and cost.

??? Project management, job routing, tooling requirements, parts productions

??? Coordinate with the accounting and engineering departments

??? Manage ongoing customer issues from quality to shipping delays, lost shipments.

??? Provide ongoing support and troubleshooting regarding shipping, and other project requirements.

??? Past due receivables collection

??? Research potential new accounts

??? Solidify relationships with existing clientele

??? Assist other departments, as sometimes an engineer needs another set of eyes on things, or accounting needs help getting in touch with a customer

??? Effectively communicate project expectations to client and team members in a timely and deliberate fashion

??? Troubleshoot machining and production issues and some product development

??? Provide Design For Manufacturing feedback to customers

??? Conduct lean activities such as kaizen and 5S events.

Qualifications/Requirements:

??? Bachelor's degree in the field of Engineering or 5+ years' experience

??? 3+ years' experience with CNC machining or quoting related to CNC machining

??? Skills needed to deal directly with customer on a technical sales level requires experience in both the technology CNC machining side and the customer management side.

??? Project management experience.

??? Self-motivated with the ability to take initiative and work independently.

??? 3D CAD and technical drawing experience required; proficiency desired.

??? Microsoft Excel & Visual Basic programming skills are a plus

??? Knowledge of secondary processes such as plating, anodizing, heat treating, grinding and painting

??? A basic understanding on business processes is also required.

??? NO CERTIFCATIONS REQUIRED

PI