Reserves Supervisor

Position Information

Position Description & Details:

Access Services provides NDSU faculty, staff, students and other users with circulation, reserve, interlibrary loan, and remote storage pull services to support their teaching, learning and research needs. The department performs physical management of most Main Library materials, including shifting and stacks maintenance; opens and closes; manages the Hours calendar; liaises with the University Police as needed; processes accounts receivables, credit memos, and invoices from interlibrary loan providers; fines and bills for overdue materials; and prepares notices and reports as needed.

The Reserves Supervisor participates in providing circulation services; provides reserve services; oversees patron accounts with regard to fines and billing; hires, trains, schedules, and co-supervises student workers.

Responsibilities:

• Focus on providing exceptional service to internal and external customers through a professional and team-driven environment.
• Provide course reserves service for NDSU departments without a branch library, including processing and maintaining the print and electronic reserve collections.
• Provide service for Access Services.
• Train and supervise Circulation student workers.
• Assist with the lost and missing items process.
• Assist with maintaining Main Library stacks.
• Assist with maintaining “special borrowers” records.
• Serve on Libraries committees and attend appropriate conferences and meetings.
• Other duties as assigned.

Work Schedule:

Academic Year: Sunday-Thursday 11am-8pm

Summer: Monday-Thursday 10am-7pm & Friday 8:30am-5pm

Advertised Salary:

$30,500+/year

Minimum Qualifications:

• Required Educational Training: 2 years college
• Strong public service orientation with direct customer or patron service experience, with demonstrated ability to provide friendly, constructive, and effective service to a variety of patrons
• Working knowledge of library classification system(s) and standard library reference tools
• Internet searching, word processing, database, and spreadsheet management skills
• Willingness and ability to learn new technologies
• Telephone and office equipment skills
• Strong planning and organizational skills
• Strong oral and written communication skills
• Proven interpersonal skills evidenced by the ability to work cooperatively and maintain effective working relationships with colleagues, faculty, students, and staff

Preferred Qualifications:

• Library experience preferred, particularly experience with circulation and course reserves.
• One (1) year supervisory experience preferred.

Applicant Materials Required:

Cover Letter

Resume

Benefits:

NDSU offers a comprehensive benefits package with includes single or family health insurance coverage with premiums paid for by the university - with an effective date for new employees the first of the month following date of hire. Other benefits include, wellness benefits, basic life insurance, retirement plan, tuition waiver, annual leave, EAP, sick leave and holiday pay. Optional benefits include supplemental life, dental, vision, long-term care insurance, flexible spending account, and supplemental retirement plans.

About Us

North Dakota State University is distinctive as a student focused, land-grant, research university. Our main campus is located in Fargo, ND with Extension Service and Research Experiment Station locations across the entire state. NDSU has been listed in the Top 100 public research universities in the United States for research and development in agricultural sciences, psychology and social sciences, based on reported research expenditures.

NDSU is an exciting place to work offering a stimulating and diverse environment richly populated with people pursuing life-long learning and personal growth. Employees often attend on-campus cultural events, lectures, athletic events and enjoy walks through our beautiful campus.

NDSU employs over 6000 full-time and part-time employees across the state, making it the second largest employer in the community. NDSU is the best college in ND, according to Money Magazine (September 2018). NDSU was named a 2019 Best Value College by Forbes. Fargo made Livability.com's top 10 list of cities to find a job and ranked at #11 for best places to live overall.

NDSU offers a wide array of professional opportunities including faculty, executive, managerial, professional, technical, paraprofessional, office support, servers and crafts/trades. Like a small city, NDSU operates 24 hours a day, seven days a week. Full time employees are offered a superb benefit package to include 100% company paid health insurance premiums and tuition assistance for employees and immediate family members. All of us at NDSU play an important role in serving our students and public constituencies. We encourage motivated and talented team members that thrive in a higher-ed environment to join our university!

Mission

We provide transformational education, create knowledge through innovative research, and share knowledge through community engagement that meets the needs of North Dakota and the world.

Additional Information

No Smoking Notice:

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

EO/AA Statement:

North Dakota State University is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable.

Veteran's Preference Notice:

This position is subject to North Dakota Veteran's Preference requirements.