Technical Writer 4

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.
Within Commercial Banking Operations Support Services, the Procedure Support Team maintains technical writing and procedure standards and ensures that all line of business procedures adhere to the Wells Fargo brand standards.
The Technical Writer 4 position responsibilities include, but not limited to:

• Conducts interviews and partners with subject matter experts or managers to analyze audience needs to ensure process accuracy, establish an understanding of business functions and tasks, and recommend strategy to address internal procedure documentation or web publishing needs.
• Designs and composes simple to complex materials and/or documentation related to procedures, job aids, resource guides, forms, letters, and so on.
• Documentation and web content is typically new, changeable, or intertwined with multiple business operations. May edit material authored by others.
• Analyzes, recommends, and documents business procedures and best practices, identifying process gaps and offering alternatives.
• Manages small-to-large scale assignments concurrently in a fast-paced environment.
• Ensures all procedures adhere to Wells Fargo writing style and branding standards and guidelines.
• Follows established guidelines for organization and design of work.
• Actively participates in or facilitates detailed discussions with operations staff, peers, senior management, and application teams to address process or system issues, understand process or system enhancements, or develop and document solutions to meet our customers' needs and expectations.
• Partner and build effective relationships with multiple business partners.
• May manage multiple assignments related to LOB technical or business process implementation, certification efforts, and web publication.

***Job posting may be removed earlier than stated close date due to volume of applicants.
If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates. If you plan to be away from the office, update your contact information to include your personal email to ensure you do not miss communication through the selection process.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
May be considered for discretionary bonus.
Salary range is determined by the location of the job.
The salary range displayed below is based on a Full-time 40 hour a week schedule.
NC-Charlotte; MN-MInneapolis: Min: $68,200 Mid: $96,000 Max: $123,800

Required Qualifications

• 5+ years of technical documentation and publication experience demonstrated through work or military experience
• 2+ years of commercial banking experience

Desired Qualifications

• Process definition and documentation experience
• Extensive knowledge and understanding of professional technical writing processes and tools
• Advanced Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills
• Experience developing partnerships and collaborating with other business and functional areas
• SharePoint experience
• Technical Writing experience, preferably in the banking industry
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
• Knowledge and understanding of technical writing: online documentation
• Knowledge and understanding of the Open Text system
• BS/BA or higher in English, journalism, professional writing, creative writing, education, or communications
• Advanced Microsoft Visio skills
• Experience applying Wells Fargo Style Guide and brand standards
• Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management
• Experience working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, and assistance with keeping military personnel combat-ready and effective

Other Desired Qualifications

• Ability to publish in WEM/OpenText
• Experience working with Commercial Banking Operations functional teams on complex requests or projects related to procedures
• 3+ years of recent and relevant technical documentation and process analyzation, project management experience, and OpenText content management experience.
• Proficient in the following applications: Adobe FrameMaker and Snag It

Job Expectations

• Must pass a validated writing assessment

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits

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