Consumer Data and Engagement Platforms CDEP Product Owner

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas - including retail deposits, debit card transaction and purchase volume, and small business lending - our primary goal is delivering for our customers.

Consumer Data and Engagement Platforms works across the CSBB, Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo's customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.

The Customer Discovery Product Owner is responsible for setting, prioritizing, and evaluating the work generated by the scrum team in order to ensure impeccable features and functionality of the product. In this role, the individual translates the product vision for customer and banker facing solutions, translates the vision into actionable work sprints, and directs the delivery of the roadmap by Agile teams working in close partnership with cross-functional teams across the enterprise. The scope of this position is centered around the successful delivery of the Customer Discovery experience to bankers and Wells Fargo Customers. This position will work closely with the Product Lead and Product Manager to help translate the strategy and vision of the Customer Discovery project into meaningful and actionable sprints that help the business incrementally achieve the defined KPIs and business goals.

Responsibilities include, but not limited to:

• Participate in product discovery, including customer insights through primary and secondary research, business analytics, competitive dynamics, technology trends, macroeconomic factors, and regulatory considerations
• Direct envisioning of customer and banker experiences in partnership with in-house or third-party design resources, including developing customer journey maps and user experiences with UX, BA and Product Manager
• Assist in driving cross-functional collaboration across design, development, testing, content, marketing, legal, compliance and financial partners to ensure success
• Drive product/solution level prioritization of epics and features based on customer and business value
• Formulate product positioning, and lead the articulation of product value propositions to customers and stakeholders to ensure that their needs are met and understood
• Work with reporting team to track performance metrics and key performance indicators, leading to success on the overarching objectives and key results
• Maintain and evangelize product visions informed by consumer insights, business priorities and market opportunities

Location: Preferred work locations indicated in job posting. Open to considering other locations in the Wells Fargo footprint.

Salary range is determined by the location of the job.
The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-SF-Financial District: Min: $109,200 Mid: $156,000 Max: $202,800
CA-SF-Financial District: Min: $109,200 Mid: $156,000 Max: $202,800
CA-SF-Financial District: Min: $109,200 Mid: $156,000 Max: $202,800
NC-Charlotte: Min: $91,000 Mid: $130,000 Max: $169,000
NC-Charlotte: Min: $91,000 Mid: $130,000 Max: $169,000
NC-Charlotte: Min: $91,000 Mid: $130,000 Max: $169,000
NC-Charlotte: Min: $91,000 Mid: $130,000 Max: $169,000
NC-Charlotte: Min: $91,000 Mid: $130,000 Max: $169,000
MN-Minneapolis: Min: $91,000 Mid: $130,000 Max: $169,000
MN-Minneapolis: Min: $91,000 Mid: $130,000 Max: $169,000
MN-Minneapolis: Min: $91,000 Mid: $130,000 Max: $169,000
NY-New York: Min: $109,200 Mid: $156,000 Max: $202,800
NY-New York: Min: $109,200 Mid: $156,000 Max: $202,800
MO-Saint Louis: Min: $91,000 Mid: $130,000 Max: $169,000
IA-West Des Moines: Min: $91,000 Mid: $130,000 Max: $169,000
IA-Des Moines: Min: $91,000 Mid: $130,000 Max: $169,000

May be considered for a discretionary bonus.

Please Note: Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

• 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience

• Excellent verbal, written, and interpersonal communication skills
• Leadership skills including the ability to influence effectively in a matrix environment
• Ability to effectively assess stakeholder, partner, or client needs while consulting, building solutions, and developing processes
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Experience in Customer Experience Roadmap principles

• Knowledge and understanding of product management and system architecture in the financial services industry.
• Solid technical skills - understanding of database environments, various programming languages from a capabilities perspective, and the ability to work with engineers to assist in developing solutions.
• Work with scrum teams to identify and prioritize product features, manage backlogs, and manage sprint cycles.
• Write solid epics, features and stories that can be translated into requirements. Work closely with team BA and Lead engineer to groom requirements, assess different solution paths and lead a team to efficient and effective solution to arrive at a product MVP and next generation solutions.
• Solid banking experience across multiple product types.
• Advanced degree in business or computer science.
• Worked within Financial Health at a financial institution domestic or abroad.
• Understands complex organizational matrices.

• Ability to travel up to 5% of the time

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

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