SVP, Transformation Lead, North America Commercial Cards Operations &

The Re-engineering Proc Sr Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Responsible for scoping, directing & managing a portfolio of process improvement/reengineering projects within or across businesses.
• Develop and executes influencing strategies to build & increase buy-in and business leadership support.
• Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits. Accountable for staff's bench strength; provides technical expertise, and overall expert advice (technical, functional, change management, linkage to systems redesign efforts, etc).
• Interface with business, key stakeholders, champions & reengineering leadership. Proactively communicates with senior leadership.
• Identify potential re-engineering targets based on priorities for the management and global strategy.
• Engage senior process owners for each project, locally or globally as required.
• Shape large re-engineering programmes of projects, define business cases and gain stakeholder buy in for projects.
• Form project teams and create documentation to deliver re-engineering projects.
• Run re-engineering workshops, pilots and other delivery activities.
• Educate teams in re-engineering tools, techniques and principles.
• Execute communication campaign to senior stakeholders across all impacted areas.
• Maintain accurate documentation including plans, financials and control points for each project.
• Create and maintain analysis supporting re-engineering projects.
• Direct analysis resources to deliver project related supporting material.
• Assist business managers to identify where saves have been achieved and ensure that headcount saves are realised.
• Work with cross-business teams to ensure communication is effective and achievements are communicated in a streamlined fashion.
• Educate other teams in re-engineering principles.
• Provides governance oversight for programmes of re-engineering.
• Engage partner organisations where appropriate to continue to raise awareness of re-engineering principles.
• Conduct training for senior staff in re-engineering tools, techniques and principles via workshops and formal training sessions.
• Influence re-engineering strategy and execution globally, including continually improving toolsets, etc.
• Develop and execute influencing strategies to build & increase buy-in and business leadership support.
• Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits.
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years Banking experience.
• Advanced level experience in a related role with extensive experience in business, functional and people management.
• Experience delivering re-engineering in a complex, multi-national banking environment.
• Experience working within a Lean organisation.
• Knowledge of re-engineering tools, principles and application.
• Ability to lead and motivate diverse teams in multiple locations, including senior managers.
• Consistently demonstrates clear and concise written and verbal communication
• Thorough project planning skills

Education:

• Bachelor??s/University degree, Master??s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Background/context: The role lies within the Commercial Cards Operations & Client Servicing team for the Global Treasury & Trade Solutions (TTS) business, and is focused on supporting a multi-year, multi-workstream Transformation agenda. The key goals of the program are to enhance, streamline and automate Operations in order to improve productivity, scalability, controls and client experience.

The role will have 3 primary responsibilities:

• Lean reviews and re-engineering projects: identify gaps and define opportunities in current end-to-end processes in Client Operations, with specific focus on North American Operations. This will include the following tasks: (i) facilitate process review sessions with Operations teams to understand business needs and pain points; (ii) using Lean methodology, review and map out the existing processes and areas for improvement; and (iii) play a leadership role in identifying productivity opportunities and working with stakeholders across Operations, Product and Technology to create improved processes and/or technology solutions

• Program management oversight: oversee the processes required for the governance of the Transformation Program: centralized tracking, measurement and reporting. This will include the following tasks: (i) manage tracking and issue management of the Operations & Client Servicing automation book-of-work; (ii) provide the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis; and (iii) Support the identification, tracking and refinement of the program metrics and key performance indicators (KPIs)

• Support design and development of detailed target operating model (TOM): Working with the Global Transformation Program team, refine the longer-term vision for TTS Client Operations and detail the specific requirements of the future state. This will include the following tasks: (i) In collaboration with the Transformation Program Lead and the TTS Leadership team (across Product, Operations and Technology), help define and harmonize the future state vision for Client Operations across Card, Trade, Payments & Receivables, Client Service, Onboarding and Implementations; (ii) Design a detailed target state across all elements of the TOM: processes, technology, organization, people, and governance; and (iii) Define proposed roadmap, sequencing and resourcing for the implementation of the target state

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Job Family Group:
Business Strategy, Management & Administration -------------------------------------------------
Job Family:
Business Process Re-Engineering ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
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