Full Time Operations Support
FULL TIME OPERATIONS SUPPORT
Hours: 8 A.M.-5 P.M. Monday-Friday
PRIMARY OBJECTIVE OF THE POSITION:
Provide exceptional customer service and support of our Digital Banking and Operation products and services. Must have an aptitude for technology and technical troubleshooting abilities; must learn/understand the technical aspects of digital banking services; required to provide professional, prompt, and accurate service. This position has a great variety of work for an individual who can work as a team player with a positive attitude, ability to multi-task and is comfortable in a changing environment.
MAJOR AREAS OF ACCOUNTABILITY:
- Balances various general ledger and bank control accounts
- Balance correspondent bank accounts
- Process foreign check items
- Process of Non-Sufficient Funds (NSF) Items
- Wire Transfers
- Process Lockbox
- Document Scanning
- Cognos Report Writing
- Assist with preparing quarterly FFIEC Call Report
- Support customers with digital banking products. Includes online banking products and debit cards.
- Audit of cross application data entries from all area's as well as review of security reports for unauthorized access to Jack Henry 20/20 systems
- Assist with BSA/AML
- Printing Instant Issuance Cards for back up purposes
- Process ACH Origination for back up purposes
- Support the Digital Banking and Operations Manager in other duties as assigned.
Education and Experience Requirements:
- Previous banking experienced required.
- Associates or Bachelor's degree (B.A.) from a College or university preferred; or 2-4 years related experience and/or training; or equivalent combination of education and experience.
- Bookkeeping/Accounting experience preferred.
- AAP preferred.
Knowledge, Skills and Abilities:
- Understanding of regulatory and accounting principles.
- The ability to read rules and regulations and interpret them is critical for the audit function of the job.
- Ability to multitask and meet established deadlines in a fast-paced work environment.
- Maintaining a high level of professionalism while working under pressure.
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
- Demonstrates strong verbal and written communication skills.
- Professional demeanor when working with employees as well as customers.
- Possess analytical problem solving and troubleshooting skills.
- Support the community by active participation in worthwhile community projects.
We offer a friendly, professional working environment with competitive wages and excellent benefits, including participation in the Bank's Employee Stock Ownership Plan.
AA/EEO
PI
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