Full Time Operations Support

FULL TIME OPERATIONS SUPPORT

Hours: 8 A.M.-5 P.M. Monday-Friday

PRIMARY OBJECTIVE OF THE POSITION:

Provide exceptional customer service and support of our Digital Banking and Operation products and services. Must have an aptitude for technology and technical troubleshooting abilities; must learn/understand the technical aspects of digital banking services; required to provide professional, prompt, and accurate service. This position has a great variety of work for an individual who can work as a team player with a positive attitude, ability to multi-task and is comfortable in a changing environment.

MAJOR AREAS OF ACCOUNTABILITY:

• Balances various general ledger and bank control accounts
• Balance correspondent bank accounts
• Process foreign check items
• Process of Non-Sufficient Funds (NSF) Items
• Wire Transfers
• Process Lockbox
• Document Scanning
• Cognos Report Writing
• Assist with preparing quarterly FFIEC Call Report
• Support customers with digital banking products. Includes online banking products and debit cards.
• Audit of cross application data entries from all area's as well as review of security reports for unauthorized access to Jack Henry 20/20 systems
• Assist with BSA/AML
• Printing Instant Issuance Cards for back up purposes
• Process ACH Origination for back up purposes
• Support the Digital Banking and Operations Manager in other duties as assigned.

Education and Experience Requirements:

• Previous banking experienced required.
• Associates or Bachelor's degree (B.A.) from a College or university preferred; or 2-4 years related experience and/or training; or equivalent combination of education and experience.
• Bookkeeping/Accounting experience preferred.
• AAP preferred.

Knowledge, Skills and Abilities:

• Understanding of regulatory and accounting principles.
• The ability to read rules and regulations and interpret them is critical for the audit function of the job.
• Ability to multitask and meet established deadlines in a fast-paced work environment.
• Maintaining a high level of professionalism while working under pressure.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
• Demonstrates strong verbal and written communication skills.
• Professional demeanor when working with employees as well as customers.
• Possess analytical problem solving and troubleshooting skills.
• Support the community by active participation in worthwhile community projects.

We offer a friendly, professional working environment with competitive wages and excellent benefits, including participation in the Bank's Employee Stock Ownership Plan.

AA/EEO

PI