Accounts Receivable Specialist II

Overview

Order to Cash (OTC) Collector will be responsible for timely collection of branch accounts receivable including analyzing delinquent account balances and determining the appropriate plan of action to successfully resolve customer delinquency. Responsibility also includes the research and analytical support of branch customer statements when needed. Role will require frequent communication with customers and branch personnel including Branch Managers and Sales Representatives.

The OTC Collector will report directly to the OTC Collections Supervisor and will also work closely with Branch personnel including Branch Managers, Customer Service Representatives, Sales Representatives and Equipment Coordinators.

Success will depend on having a "customer first" attitude and a willingness to learn new functions and positively contribute to team performance

Responsibilities

* Daily collection phone calls, written collection communication and maintaining detailed records of all collection activity
* Provide customer and branch analytical support for FSS business partners by researching and reconciling customer requests in a timely and efficient manner.
* Collaborate with OTC Cash Processors to identify and resolve statement discrepancies.
* Effectively manage the collection of delinquent accounts while maintaining a positive customer service culture
* Collaborate with branch personnel including Branch Managers, Sales Representatives, Customer Service Representatives & Equipment Coordinators
* Establish rapport with branches and other Patterson teams, build effective relationships, and share wins and successes
* Engage in and suggest continuous process improvement ideas
* Ensure that all activities are performed in the most efficient and effective manner possible
* Provide customer and branch analytical support for OTC Manager and Shared Services Director
* Performs other duties as assigned.

Qualifications

* 3 plus years of progressive OTC/AR credit and collections experience
* Possesses strong interpersonal and communication skills
* Positively contribute to the OTC and Shared Services team environment
* Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
* Analytical, with the ability to analyze and interpret large amounts of information
* Strong customer orientation
* Demonstrates a commitment to Patterson's values and professionalism through appropriate conduct at all times
* Strong Microsoft Office skills (Excel, Outlook, Word)
* SAP experience is a plus
* Strong phone skill
* Possesses strong negotiation skills

Benefits

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

* Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
* 401(k) Match Retirement Savings Plan.
* Employee Stock Purchase Plan (ESPP).
* Paid Time Off (PTO).
* Holiday Pay & Floating Holidays.
* Volunteer Time Off (VTO).
* Educational Assistance Program (Tuition Reimbursement).
* Full Paid Paternity and Adoption Leave.
* LifeWorks (Employee Assistance Program).
* Company-Paid Short-Term Disability.
* Patterson Perks Program.

Please click here for an overview of benefits offered!

EEO Statement

An Equal Opportunity Employer

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status. We are Patterson. We welcome you.