Geek Squad Autotech Service Writer
- Employer
- Best Buy
- Location
- Janesville
- Salary
- Competitive
View more
- Industry
- General
- Role
- Editor / Journalist / Freelance Writer
- Job Type
- Long-Term
- Hours
- Full Time
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Our Autotech Service Writer will provide friendly, fast, and accurate processing of client transactions in the Mobile Installation Bay. The Autotech Service Writer develops strong relationships with clients by becoming a trusted advisor, partner and helper to make technology more functional in their lives. The Writer also, utilizes all relevant tools to drive profitable growth, exceed department /individual goals while resolving client issues.Key accountabilities:Engages clients using Best Buy Selling Skills while providing fast and friendly processing of all transaction types per SOP.Builds rapport with clients and answers questions about estimates/invoices and installation completion timeframes, provides client demonstrations.Check In/Out Client vehicles for service.Answering phone calls, scheduling appointments, staging of products for Autotechs and other duties as assigned.Basic Qualifications:Prior experience in a team environment requiring clear, professional and effective communicationPrior experience with prioritizing multiple tasks in a team environmentPreferred QualificationsHigh School Diploma or equivalent3 months experience in retail or customer service
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