Skip to main content

This job has expired

Systems Engineer

Employer
Blue Cross Blue Shield of ND
Location
Fargo, North Dakota
Salary
Join our team!

View more

Job Details

Job Summary

The Systems Engineer performs intermediate tasks as required for the support of Windows systems, software, and enterprise applications including cloud-based technology with an emphasis on Microsoft cloud technologies. This position demonstrates knowledge of principles, practices, and procedures for both server and desktop Windows operating systems. The Systems Engineer follows existing practices and procedures to solve problems and completes tasks of intermediate scope while seeking opportunities for process improvements. 

This position can be hired as a I, II or Senior level role depending on experience. VMWare training will be provided for this role.

Essential Functions
  • Resolves all assigned incidents, requests, and work orders in accordance to departmental Standard Level Agreements (SLA). 
  • Performs varied hardware and software related tasks and works on application problems of increasing scope and complexity. 
  • Troubleshoots a range of software and hardware problems leveraging knowledge and research while collaborating with more senior coworkers in support of Windows systems and enterprise applications, both on-premises and cloud-based.
  • Packages, deploys, and supports software utilizing designated tools and methods.
  • Performs necessary tasks, provides input, and communicates updates in support of assigned technical projects, contributing to the success of the project. Communicates with project team and direct leadership to report urgent or critical issues. Fosters and supports good working relationships with project managers and all project members. Provides relevant technical guidance within the confines of the project.
  • Interacts with customers through various mediums to facilitate the fulfilment of services and resolution of problems. Provides excellent customer service at all times. 
  • Reviews and updates documents, procedures, and knowledge articles in accordance with departmental requirements and practices. Thoroughly documents closure of incidents including sufficient depth and detail for future reference. Creates documentation for intermediate practices and procedures following defined format. 
  • Collaborates with internal teams to resolve issues in a timely manner. 
  • VMware ESXi Administration

 

Level I

Knowledge, Skills and Abilities

Analytical Thinking

Intermediate

Customer Interaction

Intermediate

Task and Goal Focus

Intermediate

Technical/Professional Knowledge and Skills

Intermediate

Communication (Verbal/Written)

Basic

Level II

Knowledge, Skills and Abilities

Analytical Thinking

Advanced

Customer Interaction

Advanced

Task and Goal Focus

Advanced

Technical/Professional Knowledge and Skills

Advanced

Coaching

Basic

Senior

Knowledge, Skills and Abilities

Analytical Thinking

Advanced

Technical/Professional Knowledge and Skills

Advanced

Collaboration

Advanced

Coaching

Intermediate

Prioritization and Organization of Work

Advanced

Effective Interpersonal Communications

Intermediate

Level I/II/Senior

Education Requirements

Required: Bachelor's

Preferred: Bachelor's

Field(s) of Study: Information Technology, Computer Science or related field

Level I

Experience Requirements

Required: Minimum of 18 months

Preferred: Minimum of 2 Years

Experience Details: Minimum of 18 months of Information Technology systems support or related experience is required.

Level II

Experience Requirements

Required: Minimum of 4 Years

Preferred: Minimum of 5 Years

Experience Details: Minimum of 4 years of professional experience in enterprise-level hardware, software and application management and Windows systems administration is required.

 

Senior

Experience Requirements

 

Required: Minimum of 5 Years

Preferred: Minimum of 7 Years

Experience Details: Minimum of 5 years of professional experience in enterprise level hardware, software, and application management and Windows systems administration is required.

Certification, Licensures & Registration Requirements

Title: N/A

 

 

State or Agency: N/A

 

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

 

Physical Demands

Walking

Frequent (60-90%)

Standing

Frequent (60-90%)

Sitting

Frequent (60-90%)

Use of Computer

Frequent (60-90%)

Lifting under 30 lbs.

Frequent (60-90%)

 

Other Information

Important Notice: BCBSND has a vaccination protocol in place that requires any employees who physically work in a BCBSND office or whose role requires direct customer contact to be vaccinated against COVID-19. We respect your choice to get vaccinated (or not) and getting vaccinated is not a condition of employment. If you are not vaccinated, you may work remotely if your role allows for it. If your role does not allow for remote work and you are unable to get the COVID-19 vaccine, there is an exception process available that includes a weekly testing regimen.

Job Posting Policy

Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.

Equal Opportunity Employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 11/1/2021 at 8:00AM CST. No further applications will be considered.

Company

TWO WORDS – MEMBERS FIRST.

That sums up why we’re here. And according to member satisfaction surveys, 95.6% say we’ve done a great job at maintaining that focus.

With that said, there are still mountains to move. America’s health care system needs an overhaul and Blue Cross Blue Shield of North Dakota is taking a lead role. To accomplish that, we need BOLD people who believe they can make an impact.

Are you ready to shake up an industry?

If you’re passionate about taking on our nation’s number one health care concern, there may be a place for you on one of our teams.

Company info
Website
Location
4510 13th Ave. S.
Fargo
ND
58103
United States

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert