Greeter

Job Summary

Greets all patients and guests in a friendly, courteous manner. Provides assistance to our patients and guests entering or exiting the facility by providing directions and/or way finding and assistance with opening doors, providing wheelchairs or other assistance as necessary. This position is responsible for monitoring the driveways and entrances so they are clean, clear and free of debris. The position also provides valet and/or shuttle services for patients and guests as needed.
Essential Job Functions
Proactively helps identify service needs within Altru Health System (i.e. cafeteria, restrooms, telephone, etc.) and outside of Altru Health System (i.e. convenient restaurants, hotels, shopping locations, and community attractions).

Proactively greets, offers and explains valet services and extends offer to park patient/guest vehicles both at the clinic and hospital buildings.

Coordinates closely with Greeters and other service areas within Altru Health System to maximize the ability to provide patient/guest assistance and services; works collaboratively with volunteers; ensures backup plans are in place at all public entrance areas to ensure consistent service expectations.

Assists patient/guests with wheelchairs and crutches into and out of the clinic or hospital, and offers transportation to their desired destination within the facility.

Transports on an as needed basis via shuttle and courtesy van utilizing safe and courteous driving techniques. Adhere to all Altru Health System policies and procedures relative to the use of the Altru owned and operated vehicles..

Accounts for inventory of facility wheelchairs, retrieves wheelchairs from various service areas to ensure adequate equipment is available at the front entry areas. Oversees the proper use and storage of equipment and ensures equipment is operationally safe.

Initiates log of parked vehicles gathering patient/guest name, make, model and license plate number and designated space number of the vehicle. Provides the patient/guest with an identification tag to assist in retrieving the vehicle. Ensures safekeeping of car keys. Reports stats to supervisor/manager.

Drives and parks the cars in the designated location ensuring all windows are up and all doors are locked. Consideration is given to special security of safety needs such as pets that may be in the vehicle.

Monitors entrances so that access remains unhindered, allowing for a reasonable time for loading and unloading. Maintains lobby and foyer areas to ensure they are clear of debris, so a clean and safe area are maintained.

Performs other duties as assigned or needed to meet the needs of the department/organization.

• Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.
• Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services.
• Demonstrates knowledge and understanding of and compliance with:
  • All pertinent safety, health and environmental policies, procedures and guidelines.
  • Working safely, without causing harm or risk to self, others or property.
  • The work environment safety procedures and prompt reporting of unsafe practices, procedures, accidents, injuries or other safety violations to the Leader.
  • The use of all safety equipment and personal protective equipment.

Knowledge & Skills
Demonstrates excellent customer service skills.

Required

Demonstrates ability to communicate with and assist patients and guests.

Required

Physical Demands
Frequency 8 Hour Shift 10 Hour Shift 12 Hour Shift Rarely (1-4%) 1-19 min 1-24 min 1-29 min Occasionally (5-33%) 19 min-2.6 hrs 24 min-3.3 hrs 29 min-3.9 hrs Frequently (34-66%) 2.6-5.3 hrs 3.3-6.6 hrs 3.9-7.9 hrs Continuously (67-100%) 5.3-8 hrs 6.6-10 hrs 7.9-12 hrs
Activity

Frequency

Sit

Occasionally (5-33%)

Stand

Occasionally (5-33%)

Walk

Continuously (>67%)

Stoop/Bend

Occasionally (5-33%)

Reach

Frequently (34-66%)

Climb

Rarely (
Crawl

Not Applicable

Squat/Crouch/Kneel

Occasionally (5-33%)

Twist

Occasionally (5-33%)

Handle/Finger/Feel

Continuously (>67%)

See

Continuously (>67%)

Hear

Continuously (>67%)
Weight Demands
Activity

Amount

Lift - Floor to Waist Level

Medium (20-40 pounds)

Carry

Medium (20-40 pounds)

Push/Pull

Medium (20-40 pounds)

Slide/Transfer

Medium (20-40 pounds)
Working Conditions
Condition

Frequency

Indoor

Frequently (34-66%)

Outdoor

Frequently (34-66%)

Extreme Temperature

Rarely (