Operations Manager 1 - Account Services - St Paul, MN

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Manages and coordinates the operational activities for the Account Services phone team. Ensures quality service and effective operations support for team members and investment sales staff by responding to and resolving issues related to account opening and account maintenance. Accomplishes results through the effective management and training of 4 direct reports. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.

INDAC

Important Note: The working model for this position is hybrid until a return to office plan is set in place you must be residing in or around St Paul, MN.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Two to three years of operations-related experience

Preferred Skills/Experience

- Knowledge of operation functions, systems, policies and procedures around account opening and maintenance
- Excellent customer service skills
- Experience using Phase 3, Avaya phone systems, Wealth Station, BPM Workflow, or the IFS New Account Opening tool
- Good organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal, verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Basic knowledge of banking operations and human resources

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers .

EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .