Customer Service Account Specialist

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

The Customer Service Account Specialist (CSAS) is responsible for the Walmart portfolio and is the customer-advocate within the Henkel Supply Chain that demonstrates a commitment to customer retention through superior customer service throughout the order-to-cash process.

• Collaborate with customer and carriers to ensure proper scheduling on shipping appointments, on-time pickup and on-time performance improvement opportunities
• Monitors status of all open orders to ensure timely delivery
• Provides customer service regarding order status and logistics issues
• Key decision-making activities include: request a later arrival date from the customer, escalate an issue, or know when a process might need some adjustments and act on it
• Key point of contact for all customer supply chain activities
• Understand customer's supply chain and lead efforts to identify and improve results and processes for Henkel and Walmart
• Assists in the implementation of customer specific programs in conjunction with CPFR Analyst
• Develops action plans to achieve KPI goals.
• Works with carriers to expedite delivery of orders and determine correct disposition of refused product
• Coordinates the return of refused/discontinued product that insures the most cost-efficient freight rates
• Allocates product to customer orders in a low inventory situation to maintain high customer satisfaction and performance standards
• Order management and processing of Dotcom and international orders

YOUR SKILLS

• Bachelor's Degree in supply chain, finance, business, or related discipline
• Experience using Microsoft Office applications especially Excel and PowerPoint
• Experience with the following a plus: Retail Link, SAP, Power BI, TR3, or Tableau
• Previous customer service, supply chain or logistics experience in a related industry preferred

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.