Collector
ABOUT OUR COMPANY
Graebel Van Lines is the largest independent Van Line in the US and a leader in corporate and residential moving services, warehousing and comprehensive workplace solutions. Recently receiving its Women Owed Business status (WEBNC) and headquartered in Dallas, the new re-launched company is built on the legacy of the Graebel family, which began in 1950, and continued, by its recent acquisition from successful moving industry experts Vauna and Robert Peterson. We are an energetic, fast paced company looking for someone who will operate with integrity, energy and a passion for being the best.
SUMMARY
To apply the Company's credit and collections policies, practices and procedures to assist with a designated number of customer accounts in a manner that will result in sound receivables, maximum sales and prompt conversion to cash. Monitors the status of delinquent accounts and document contacts. Facilitate any missing information and\or procedures that affect payment. Act's a liaison between the customer and operations when required.
RESPONSIBILITIES
* Manage assigned commercial and consumer portfolio
* Proactively monitor of accounts and address a variety of issues that can cause payment delays
* Provide customer service to our customers and operations staff
* Send an aging to the customers for review on courtesy emails, letters for feedback and payment status
* Make collection calls as well as proactive calls to the customer to ensure all documents are received and in order
* Coverage for the credit assistant when needed, assisting with credit cards and credit reviews
* Refers accounts that need to be placed for collections in a third party to management
* Run reports and maintain spreadsheets as directed by the manager
* Assist as needed with other projects
* Maintains a level of confidentiality with internal and external personal
* Alerts appropriate internal personal immediately as unusual circumstances arise during the initial contact call with the customer
* Must be able to multitask both in daily communication and multiple screen with dual monitors
* Provide absolute coordination between the customer and the operations team to ensure all past due items are accounted for
Requirements
SKILLS, KNOWLEDGE & EXPERIENCES
* High School Graduate or equivalent
* Proficient understanding of Microsoft products especially excel
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
* Ability to read, analyze and interpret general business periodicals, technical procedures and numerical data. Ability to write simple reports and general business correspondence.
* Ability to effectively present information and respond to questions from management, customers and Employees.
Graebel Van Lines, LLC is an EEO/AA Employer: Minorities/Females/Protected Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Graebel Van Lines is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Graebel Van Lines is the largest independent Van Line in the US and a leader in corporate and residential moving services, warehousing and comprehensive workplace solutions. Recently receiving its Women Owed Business status (WEBNC) and headquartered in Dallas, the new re-launched company is built on the legacy of the Graebel family, which began in 1950, and continued, by its recent acquisition from successful moving industry experts Vauna and Robert Peterson. We are an energetic, fast paced company looking for someone who will operate with integrity, energy and a passion for being the best.
SUMMARY
To apply the Company's credit and collections policies, practices and procedures to assist with a designated number of customer accounts in a manner that will result in sound receivables, maximum sales and prompt conversion to cash. Monitors the status of delinquent accounts and document contacts. Facilitate any missing information and\or procedures that affect payment. Act's a liaison between the customer and operations when required.
RESPONSIBILITIES
* Manage assigned commercial and consumer portfolio
* Proactively monitor of accounts and address a variety of issues that can cause payment delays
* Provide customer service to our customers and operations staff
* Send an aging to the customers for review on courtesy emails, letters for feedback and payment status
* Make collection calls as well as proactive calls to the customer to ensure all documents are received and in order
* Coverage for the credit assistant when needed, assisting with credit cards and credit reviews
* Refers accounts that need to be placed for collections in a third party to management
* Run reports and maintain spreadsheets as directed by the manager
* Assist as needed with other projects
* Maintains a level of confidentiality with internal and external personal
* Alerts appropriate internal personal immediately as unusual circumstances arise during the initial contact call with the customer
* Must be able to multitask both in daily communication and multiple screen with dual monitors
* Provide absolute coordination between the customer and the operations team to ensure all past due items are accounted for
Requirements
SKILLS, KNOWLEDGE & EXPERIENCES
* High School Graduate or equivalent
* Proficient understanding of Microsoft products especially excel
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
* Ability to read, analyze and interpret general business periodicals, technical procedures and numerical data. Ability to write simple reports and general business correspondence.
* Ability to effectively present information and respond to questions from management, customers and Employees.
Graebel Van Lines, LLC is an EEO/AA Employer: Minorities/Females/Protected Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Graebel Van Lines is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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