Information Technology Associate

The Information Technology and Systems Associate will support and maintain the technology systems at Meristem. This includes assistance across a wide range of areas including hardware and software support, desktop support for local and remote users, coordination and planning related to IT vendors, issues, and projects; management of databases, underlying data, and report writing. Our preference is that you'll be joining us in our well-appointed office in Minnetonka, MN.

A.Desktop & Information Systems Support

• Provide "white-glove" IT desktop support to Meristem's 40+ users
• Maintenance and configuration of Meristem's technology systems
• Work with vendors and users to troubleshoot and resolve issues, document solutions
• Install and maintain hardware and software; manage and document inventory
• Assist with training materials and educate users on new and existing technologies

B. Vendor Planning and Coordination

• Assist in coordination of technology vendors
• Facilitate and maintain service contracts including service of internet, hardware, software, security, printers, and phone systems
• Create training materials and programs. Train new and existing employees with systems, processes and applications as needed
• Develop and revise process and procedure documents

C. Database Management & Reporting

• Salesforce data management and reporting
• Design, build, and test CRM workflows
• Work with other teams to assist in data-sensitive projects

D. Security & Compliance

• Assist with regulatory data compliance and cybersecurity initiatives
• Assist with validating and updating Disaster Recovery Plans
• Assist with the cyber security training program
• Monitor and assist with device compliance and security

II. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Self-starter with ability to operate in a fast-paced environment
• Solve complex technical issues with the ability to present ideas in user-friendly language
• Strong interpersonal communication skills - listening, writing, verbal
• Ability to quickly learn new technologies and skills as needed
• Resourceful, adaptive to change, flexible, able to prioritize competing demands
• Desire to serve others and able to adjust approach based on end-user sophistication
• Prefer working knowledge and familiarity with the following:
• Microsoft Office Professional Suite / Office 365
• Basic computer hardware
• Exposure to networks Routers, Switches, and Firewalls
• Active Directory
• Salesforce CRM

B.Represent Meristem's Core Values

• Client-first mentality
• Passion for the craft
• Humble
• Driven to succeed
• Own it Together - collaborative and responsible
• Evolving and innovative

III. MINIMUM EDUCATION AND EXPERIENCE

• Associate or Bachelor's degree in Information Technology or related field, such as Computer Science, MIS, or Corporate IT Systems
• 2-4 years in a professional setting
• Experience with end user support preferred, but not required
• Financial services industry experience preferred, but not required