Senior Salon Services Technician

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

The Senior Salon Services Technician's primary function is to respond to phone, email, chat, and other contacts from customers by providing information concerning our products and follow up on these inquiries.

YOUR ROLE

• Provides technical assistance to all customers: salons, stylists, consumers, distributors and others.
• Log all inquiries into Astute Agent (Customer Service software) for monthly reporting and follow-up as needed. Experience with a customer service software program preferred.
• Follow-up inquiries with written response, questionnaires, assay request and any other that may require continued communication.
• Handle escalated projects as assigned by manager.
• Assist in the settlement of all escalated claims with manager.
• Alert Manager/ R&D Management of any inquiry concerning quality assurance.
• Conduct fragrance test for chemist and R&D staff.
• Attend education trainings and webinars to stay up to date with newest trends.
• Test and evaluate new and existing competitive products in the Test Salon to strengthen knowledge on the Hotline.
• **Scheduled work hours: 11am to 8pm EST, Monday through Friday**

YOUR SKILLS

• High School diploma, CT Hairdresser and Cosmetology license or from a reciprocal state, and a minimum of 5-10 years salon experience and 5-10 years of customer service to be eligible for this position.
• A good understanding and knowledge of hair care products and the chemical process of hair relating to texture reformation and hair color.
• Have an informed understanding of competitive products
• Must be able to communicate ideas and instructions with written and verbal clarity
• Must have good knowledge of PC and Microsoft programs
  
  
• **Scheduled work hours: 11am to 8pm EST, Monday through Friday**

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.