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Project Manager - Security Operations

Employer
GardaWorld Security Services U.S.
Location
Milwaukee
Salary
Competitive

View more

Industry
General
Role
Project Manager
Job Type
Long-Term
Hours
Full Time

Job Description

Job Description:

Title: Project Manager - Security
Location: Milwaukee, WI

**Competitive salary, paid vacation, full time benefits, 401k, and vast room for career growth with a global security company. **

GardaWorld Security Services is looking for a talented and driven Project Manager to lead our large key account's Security Operations in Milwaukee, WI!

The Project Manager is an operational leader of the company responsible for the personnel at larger strategic account, reporting into a National Account Manager. The Project Manager is responsible for the management, employee development and engagement of all personnel in the assigned client site, as well as operational support for the account to include scheduling, payroll, compliance, post order development and performance metrics tracking, discipline, recognition, training and inspections. The Project Manager role is 100% tactical and operational. The Project Manager is expected to build upon a culture of employee engagement and set the example for all employees in the assigned account via servant leadership and personal commitment to GardaWorld's company values.

Performance Metrics: The Project Manager is expected to achieve the following metrics within GardaWorld's performance-based business environment:

??? Manage to 2.5% unbilled overtime or less on assigned account
??? Year over year improvement in Employee Engagement Scores in the account
??? Retention of the account
??? Quarterly improvement of performance metrics specific to the account
??? Personnel inspections and training of 100% of assigned personnel each month
??? Support personnel recruiting to ensure full staffing levels on assigned accounts
??? Personally, recruit a minimum of one new supervisor for your account annually
??? Develop a minimum of one supervisor for promotion annually
??? Become proficient in all company software systems (on-boarding, scheduling, financial, CRM)
??? 100% compliance to the GardaWorld Mandatory Requirements
??? Lead by example of living up to the GardaWorld values

Client Essential Job Functions

  • Liaison between GardaWorld and Client
  • Over see a fire and security team of 130+ employees
  • Liaison with local police, fire, and EMS teams
  • Daily and weekly touch base meetings with client to update on status of projects and daily issues.
  • Monitor daily activity reports for incidents and follow up items as needed.
  • Review incident reports. Send completed incident reports to business partners as required.
  • Review new hire candidates for approval for hire.
  • Call candidates and job offer position.
  • Complete weekly coverage schedule for 4,500 hours per week
  • Verify payroll weekly to ensure accuracy.
  • Mitigate employee personnel issues.
  • Conduct interviews and select candidates for management positions.
  • Respond to and mitigate emergencies on site including fire, security, and hazardous materials.
  • Participate in disciplinary action, termination and investigations as needed.
  • Serves as lead in risk management audits and assists in ISO audits.
  • Maintain clear communications among stakes holders.
  • Track and present KPI quarterly

Travel
Minimal travel is expected for training and presentations.

Required Education and Experience
An associate degree or equivalent experience

Preferred Education and Experience
Ideal candidates possess five-years' management experience. Previous contract services, hospitality, military, or law enforcement experience is desirable, as are CPP/PSP and other related certifications.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ideal Skills, Characteristics, & Experiences
  • 5+ years' experience in a fast paced, complex environment.
  • Results and people oriented but can balance business considerations.
  • Display process driven mentality.
  • Highly organized.
  • Self-motivated and displays a high sense of urgency.
  • Stable progressive work history.
  • Excellent communication skills.
  • Acts with integrity.
  • Resilient and Adaptable.
  • Competitive spirit.
  • Demonstrated ability to develop relationships at all levels.
  • Not afraid to roll up sleeves and get involved in every aspect of the business.
  • Must successfully pass an extensive background screening which include criminal record checks (local, state, and federal), drug test, skills assessment test, interviews, and personality profile.
  • Negative result on pre-employment drug screen.
  • Prior experience as a firefighter or working with fire fighters is a plus but not required.
  • Proficiency with Microsoft Office
  • Must love developing and engaging people.
General Qualifications to work as a Project Manager at GardaWorld include:
  • Minimum 5 years progressive management experience in the security industry
  • Bachelors Degree or Equivalent
  • Must have prior experience with Winteam
  • Pass an extensive screening process
  • Ability to multi task is required
  • Excellent customer service skill
Wisconsin License #16156-62

Qualifications

Education

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