IT Service Desk Lead ??? Little Canada, MN

**IT Service Desk Lead - Little Canada, MN**

**Contract to Hire with Benefits - Onsite**

**Job Overview:**

We are seeking a skilled IT Service Desk Lead to join our growing team. In this position, you will be

responsible for overseeing the activities of all help desk members to ensure that they deliver excellent

customer support. You should have an aptitude for thinking outside the box and enjoy critical thinking,

organization, and overall team management.

**Key Responsibilities/Accountabilities:**

+ Coordinate the service desk team members in their daily duties.

+ Evaluate and assess service delivery performance metrics.

+ Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference and present to management upon request.

+ Escalation points for Service Desk members.

+ Escalation management between Service Desk and other IT departments.

+ Maintain local IT office with ordering and maintaining inventory.

+ Setting local Service Desk member schedules (when needed).

+ Provide feedback and reviews for each Service Desk member to management.

+ Work as a resource on IT projects that involve the Service Desk.

**Requirements / Basic Qualifications:**

+ High school diploma or equivalent required; bachelor's degree preferred.

+ Computer proficiency in programs such as SharePoint and the Microsoft Office Suite.

+ Strong communication skills, both verbal and written.

+ Analytical, critical thinking, and problem-solving skills.

+ Ability to work under pressure.

+ Knowledgeable about service desk system and IT tools.

+ Good judgment in handling serious customer problems.

+ Business strategy aptitude.

+ Decision-making and leadership skills.

If you are interested in this role, then please feel free to reach out directly to: **** or

**Why Kelly** **??** **?**

By partnering with Kelly?? Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.

**About Kelly** **??**

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.