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Mortgage Operations Specialist

Employer
Strategic Staffing Solutions
Location
Minneapolis
Salary
27.95 USD Hourly

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STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

About Us: Changing lives, one position at a time
Strategic Staffing Solutions (S3) prides itself on being an international IT Staffing and Solutions Company. Over 30 years' experience recruiting and managing exceptional IT and Business consultants for customers in the Financial, Energy, Public Sector, and Retail Distribution industries. A privately held, financially strong, woman-owned company, S3 is a full-service IT firm, with 24 major market locations in the U.S!

Mortgage Operations Specialist
Fortune 50 Bank
Contract: 6 Months
Pay : $27.95

REMOTE until after COVID restrictions lifted (local to cities listed): St Louis Park MN, Bloomington, MN, Fort Mill, SC/Charlotte, NC, San Antonio, TX, Des Moines, IA

Job Description: Provide support in areas of Quality Assurance, Underwriting, and operations for our mortgage team.

May provide customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes, or other unusual activity on their accounts.

Required Qualifications:


  • 5+ years experience in a Mortgage environment in QA, Underwriting, or Operations
  • Additional related job skills: customer service, call center, financial services, or quality assurance
  • Advanced Microsoft skills
  • Utilize search tools to find information
  • Ability to work in a fast-paced environment
  • requires attention to detail, organization, and high quality

Responsibilities:


  • Customer contact is made through inbound and/or outbound calling to complete investigation.
  • May also involve contacting third parties for research.
  • May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim.
  • Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.
  • Reviews, verifies, and/or identifies customer transactions to detect/prevent fraud, policy violations, or resolve merchant disputes in order to mitigate and/or recover losses.
  • May be responsible for multiple claim types.
  • Research moderate to complex account activity, determines potential source of compromise, and then takes the appropriate action to decision the case using multiple systems and applications.



TO APPLY: Please email your resume in Word Format to Paul Larson at: and Reference Job Order #: 179646 or Click the Apply Button.

- provided by Dice

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