Aircraft Dispatcher - Aerospace/FTOP

Description

The Aircraft Dispatcher will provide a high level of customer service for University of North Dakota John D. Odegard School of Aerospace Science flight training students and instructors. The position provides phone and over the counter support for scheduling, dispatching, processing of flights, and other aviation flight training related request from students, instructors and/or support staff.

Duties & Responsibilities

• Processing request for Scheduling, Dispatch, and Invoicing for students/instructors.
  • Process request for flight training scheduling in accordance to established procedures and guidelines this includes. permanent schedule setup or removal.
  • Scheduling request may be by phone or over the counter.
  • Monitor flight scheduling for abuse or potential scheduling problems.
  • Process flight dispatching in accordance with established policies and procedures and ensure that the crew meets the established requirements.
  • Invoice flight and ground briefing promptly and file all documents according to established procedures.
• Processing request for information, data, and essential materials for students/instructors or supervisor.
  • Process request for data or services requested by student/instructor.
  • Process request for data or information requested by supervisor.
  • Run reports and investigate scheduling, invoicing and dispatching of flight information.
  • Process information and route information, data or materials to designated individuals or departments.
• Communicate with maintenance, line, Safety Officer of Flight (SOF) and Manager on Duty (MOD).
  • Coordinate with the SOF for flight activity, status and other weather related flight activity.
  • Coordinate with line personnel for all aircraft movement and notification.
  • Request from line periodic updates on aircraft movement and hangar diagram update.
  • Monitor and coordinate with maintenance aircraft requested for schedule maintenance (AM and PM).
  • Coordinate with maintenance on unscheduled aircraft maintenance and update maintenance on schedule needs.
  • Update supervisor on aircraft demands as needed.
  • Update MOD on any dispatch related issues.
• Other daily functions and duties.
  • Process opening and closing according to established procedures.
  • Answering of phones promptly.
  • Assist with the supervising of student and part-time employees.
  • Process corrections as requested or required.
  • File all flight and department documents according to establish procedures.
  • Monitor flight activity.
  • Monitor aircraft needs based on scheduling and maintenance requirements.
  • Assist with all aspects of flight lab registration.
• Other administrative functions and duties
  • Process end of the month reconciliation and procedures.
  • Process all flight records for achieving, filing and/or destruction.
  • Assist with air transportation information gathering or flight scheduling.
  • Provide input or recommendations for department Standard Operating Procedures (SOP) updates.
  • Assist and prepare reports for the supervisor as requested.
  • Train and provide support for new employees.
  • Other department duties as assigned.
  • Provided all aspects of evening supervision for the department.

Required Competencies

• Strong written and oral communication skills.
• Must be able to multi-task and have excellent interpersonal skills.
• Must have strong computer and keyboarding skills.
• Ability to work a diversified hourly schedule.
• Ability to work with limited supervision.
• Strong attention to details.

Minimum Requirements

• Must have at least 2 years of customer service experience.
• Experience with MS Office (including Excel and Access) and Windows.
• 1-2 years of supervisory experience.
• Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications

• Experience working in a college setting, and/or with students from diverse backgrounds.

Minimum Hiring Salary/Position Classification $30,952 annually, Benefited, Non-Exempt

Work Schedule/Start Date

Variable

Benefits

Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

NOTE:  Please attached files in pdf format.

Additional Information

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.