Bookkeeper & Guest Services

Job Title: Bookkeeper

FLSA Status: Hourly

Reports To: Head Bookkeeper

Responsible for working closely with all bookkeeping associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates needs are being met. Contributes to store profitability by effectively managing all aspects of bookkeeping department operations, to include but not limited to: labor, expenses and guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures all department standards are being met in the bookkeeping department
• Communicates and works cooperatively with Store Director, other department managers and bookkeeping associates to maintain standards and exceed guest expectations
• Provides excellent services to all guests
• Assists guests with finding items they are looking for while on the sales floor
• Answers the telephone and assists guests using proper phone etiquette
• Addresses guest concerns and resolves issues when a guest is not satisfied
• Assists all department associates with daily responsibilities while leading by example
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• High School Education or equivalent combination of education and experience
• Ability to deal tactfully and effectively with guests and all personnel
• Good oral and written communication skills and the ability to handle situations

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The employee must possess the ability to sit for long periods of time
• Requires fine finger and broad manual dexterity
• The position requires the employee to lift up to 50 pounds on an occasional basis

WORK SCHEDULE

The Bookkeeper position may be a part-time hourly position or a full-time hourly position.

Festival Foods serves guests in over30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

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