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Collections Specialist

Employer
The Retirement Advantage
Location
Appleton
Salary
Competitive

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The Collections Specialist is responsible for all aspects of collections of outstanding accounts receivable, including making collection calls, resolving customer billing issues, negotiating payment arrangements, and coordinating efforts with a second Collections Specialist, internal leadership team and external law firm. This position reports to the Accounting Manager and works under the direction of the Accounts Receivable Team Leader.

Responsibilities:

* Review outstanding accounts receivable for necessary collection efforts
* Coordinate collection efforts with others involved in the collection process
* Mail correspondence to customers to encourage payment of delinquent accounts.
* Make outbound collection calls in a professional manner, while maintaining good customer relations
* Identify issues attributing to account delinquencies and take appropriate action.
* Email document requests related to outstanding accounts receivable and provide follow up
* Resolve client billing issues and accounts receivable delinquencies in a timely manner
* Negotiate payment arrangements on delinquent accounts that are agreeable to both parties
* Collect customer payments in accordance with agreed upon payment terms, including timely processing of plan asset requests
* Monitor outstanding accounts receivable and all applicable collection reports.
* Provide timely follow-up on neglected payment arrangements
* Coordinate monthly resignation meetings with leadership team to share collection history and gather input on accounts that have resisted all collection efforts
* Provide documentation to external law firm when internal collection efforts have not produced results
* Compile and report monthly accounts receivable aging, bad debt and collection results
* Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
* Assist with other projects as needed
* Outstanding TRA Corporate Citizen, dedicated to maintaining TRA's reputation at all times in the communities we touch
* Perform other job-related duties and special projects as assigned

Experience and Skills:

* Minimum of 2 years of corporate collections experience, including interaction with a large customer base
* Knowledge of debt collection and bankruptcy laws
* Strong communication, problem-solving and analytical skills required
* Ability to negotiate using good interpersonal skills and customer service
* Must have attention to detail, with an eye for accuracy
* Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
* Proficiency in Microsoft Office, including Excel, Word and Access
* Knowledge of Sage 100

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