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Customer Service Account Manager

Employer
Computype Inc
Location
Saint Paul
Salary
Competitive

View more

Industry
General
Role
Customer Service
Job Type
Long-Term
Hours
Full Time

Computype provides world-class solutions in automatic asset identification, labeling and tracking. We are looking for a Customer Service Account Manager to join our Customer Excellence Team. The Customer Excellence Team is a positive and experienced team that is at the center of Computype's core competencies. In this position, you will be a key contact to domestic and globally recognized companies and an instrumental part of the team.

The pay for this position is $50-60K

Major responsibilities of this position include:

  • Managing customer relationships through frequent communications (phone, virtual calls, video messages and email)
  • Processing orders for custom products, managing technical details for made to order and stocked product
  • Prepare requotes for repeat business
  • Be the liaison between the customer and our manufacturing team, closely managing the customer's delivery schedule
  • Pursue and secure repeat business and product planning forecasts from assigned accounts
  • Maintain technical details such as researching, assigning, and managing barcode sequence number relationships within a sequence management system.
  • Collaborate with Sales team to develop accounts and support sales initiatives
  • Coordinate with Quality team to meet account product requirements
  • Participate in collaborative projects that focus on continuous improvement and process efficiency

Knowledge, Skills & Abilities of this position include:

  • Associate degree (business field preferred); or equivalent education and experience.
  • 2+ years account management, customer service and order processing experience.
  • Second language: Spanish preferred, but not required.
  • Intermediate level Microsoft Office, Teams & SharePoint, and ERP experience preferred.
  • Strong communication skills; articulate, professional, empathic listener, comfortable with video communications.
  • Mastery in setting priorities and staying organized
  • Ability to be productive working from home or office setting
  • Sound decision-making and problem-solving abilities
  • Ability to collaborate, comfortable working on cross functional teams and as back-up to teammate accounts

Join our Customer Excellence Team and enjoy:

  • Competitive salary and benefits:
    1. Generous PTO
    2. Medical Insurance
    3. Dental Insurance
    4. Vision Insurance
    5. Life Insurance
    6. Short and long-term disability
    7. HSA with employer match
    8. 401(k) with employer match
    9. Hybrid work environment (work from home or office)
  • A family-owned company with values focusing on Community Involvement, Wellness, Retirement, Employee Engagement and Environment
  • Teamwork environment built on empowerment, collaboration, and growth opportunities
  • Training from teammates and coworkers that will help with your success




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