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End User Computing Analyst 1

Employer
Doosan Bobcat North America
Location
Litchfield, MN
Salary
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Job Details

Location : Litchfield, MN

 

A close affiliate of Doosan Bobcat, Doosan Digital Innovation America (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company.  Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.

Job Information

This position acts as the primary interface to the end user computing services that are supported by the Information Technology Department to effect real time problem analysis and resolutions. Works directly with customers to provide services and help to resolve a variety of computing and network device problems.

Role & Responsibility

  • Responds to situations where standard procedures have failed in isolating or fixing problems. 
  • Handles problems that the first-tier of help desk support is unable to resolve.  May interact with network services, Datacenter services, or Application development to restore service or identify and correct the problem
  • Documents, tracks and monitors the problem to ensure a timely resolution in order to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.
  • Simulates or recreates user problems to resolve operating difficulties.   Recommends systems modifications to reduce user problems.
  • Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone for remote users, and/or (2) decide proper level of escalation and maintenance required to solve and prevent problems.
  • Performs Level I system administration functions.
  • Maintains Hardware and Software inventory compliance.
  • Maintains currency and high level of technical skill.
  • May direct the activities of lower level Technical Support Analysts (or Co-ops) to contribute to the overall performance of the Technical Support / IT operation.
  • Demonstrate ITIL principles in actions.
  • Maintain/enforce all End-User related IT policies/guidelines/procedures.
  • Maintain/enforce support standards for hardware & software


Job Requirement

FORMAL EDUCATION REQUIREMENT:

Associates Degree, Information Technology

EXPERIENCE, KNOWLEDGE & SKILLS REQUIRED
  • Basic job standards include: basic computer skills, ability to follow written instructions.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Prior Desktop/Help Desk experience preferred.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Minimum Experience:  0>2 years
  • Travel Standard:


Others

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-222-5920.

 

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Nearest Major Market: St Cloud

Company

Our people power our progress. Keeping our company moving forward means empowering employees with opportunities to grow and the resources necessary to be happy, healthy and productive. That’s why we offer our people a competitive and comprehensive benefits package. Here, you’ll enjoy full health coverage, paid time off, income protection, employee discounts on certain consumer goods, tuition reimbursement and more.

How do different cultures play a part in your organization?

Our North American headquarters is located in North Dakota, where we started the compact equipment industry. But our locations span the entire globe – dealers, manufacturing facilities and corporate offices – where innovation is driven forward worldwide. To continue expanding our reach, we’ve opened the Global Collaboration Center in the heart of downtown Minneapolis.

What skills, education, and experiences does your ideal candidate(s) have?

•Education Required: High School Diploma or Equivalent
•These are entry level opportunities
•Must be able to follow established methods and procedures and perform work accordingly. Must have the ability to work rapidly and under time pressure for extended periods of time in order to meet build requirements. Must possess the ability to read build sheets and blueprints.
•The ability to communicate with supervisors and fellow workers in both written and verbal forms at a level normally acquired through the completion of a high school diploma or GED is required.
•Job specific skills, techniques and safe work and equipment operating practices are learned through on-the-job and classroom training. General instructions are given on recurring duties, operations and assignments; detailed instructions are given on new duties, operations and assignments.

How would you describe the company leadership/team management? Our employees are the driving force behind our brand. We cultivate an environment where they feel valued and build their career while working for an industry leader. Career opportunities include positions in our corporate offices and manufacturing facilities. We also have a highly-competitive internship and co-op program. Your opportunity to contribute to the future of the compact equipment industry is right here.

Where do you see the company/organization in the upcoming years? https://www.bobcat.com/company-info/next-is-now

What do you feel candidates need to know about the company before applying?

Our success is powered by our people. Plain and simple. Their dedication and passion for empowering customers to accomplish more is what drives our continued industry leadership. Our integrated, global team of employees and dedicated dealers work together to deliver the best products and services; making lives, businesses and communities better and stronger.

Bobcat Company is both an employer and partner of choice, and we pride ourselves in attracting, retaining and developing top-tier talent and dealers to drive our mission forward.

Company info
Website
Location
North Dakota
United States

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