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Customer Experience Specialist

Employer
Digi-Key Electronics
Location
Thief River Falls, MN
Salary
Join our team!

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Industry
General
Role
Other
Job Type
Long-Term
Hours
Full Time

Job Details

Digi-Key is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. The package includes a comprehensive health insurance plan featuring a low co-pay and no deductible plan as well as dental, vision, life, and long-term disability coverage; flexible spending accounts; competitive paid time off; relocation assistance; 401(k) and profit sharing; and education advancement. To learn more, visit our benefits and perks page .

User Experience Specialist

-  This is not exclusively an essential onsite role, though may require some onsite attendance .

Position Overview

The CX Specialist is responsible for designing new and updated user experiences, creating concepts, visual mockups and specifications for the Digi-Key website and applications. This position applies strategic thinking and business goals to designs, focusing on user feedback, and understanding the relation of visual design to the interaction.

Responsibilities

Must be able to...
  • Understands and follows brand standards
  • Perform competitive research
  • Create wireframes, rapid prototypes, user interfaces, and comp designs
  • Design layout and templates for maximum usability and focus on user experience
  • Perform usability tests on interface design to insure cross-browser compatibility
  • Work with web developers to apply style and user interface design to web applications
  • Work closely with product owners and business stake holders to understand requirements and create strategic design recommendations
  • Create design solutions that address business, brand and user requirements
  • Create mock-ups, wireframes and visualizations as needed to communicate design ideas
  • Revise and improve designs based on user feedback, research, technical constraints, and business decisions
  • Establish and maintain UI consistency across the Digi-Key website
  • Identifies user impacts when a system change or enhancement is proposed
  • Perform user and competitive research
  • Research interaction design trends and corresponding technology trends
  • Ability to create usability test plans and running large and small tests
  • Turn usability findings into actionable recommendations

Other Typical Tasks May also Include:
  • Take on additional responsibilities from CX leadership

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Required Knowledge, Skills and Experience

Minimum/Essential Qualifications:
  • High School diploma or equivalent
  • Typically, 1-2+ years of experience working in Marketing or in customer|supplier facing related role
  • Demonstrated ability to present to a variety of audiences
  • Demonstrated capability to plan and organize resources, workload effectively to deliver results
  • Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
  • Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
  • Must be able to perform the following behavioral competencies; attention to detail, communication, customer/client focus, ethical conduct, initiative, manages execution, marketing capacity, personal effectiveness/credibility, positive attitude, professionalism, problem solving/analysis, project management, thoroughness, and time management

Preferred Qualifications:
  • Bachelor's degree in related field or equivalent professional experience
  • Base understanding of the various functions of Digi-Key and the industry Digi-Key operates in
  • Base knowledge of Digi-Key brand and its principles


Digi-Key Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .

Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law Supplement

Pay Transparency

Company

As one of the fastest-growing electronic component distributors in the world, Digi-Key is ramping up. And we’re giving quality people lots of opportunities to grow. Here, you can find a role that fits your future with career development resources and an industry-leading benefits package including an $18/hour starting wage for full-time entry level positions with an additional $2,000 sign-on bonus. No matter where life takes you, Digi-Key is the kind of place you’ll want to stay put.

 

BENEFITS & PERKS:

We believe in hiring the best people - and offering a benefits package that makes them want to stay for the long term. Check out the benefits and perks you'll receive as a valued Digi-Key employee.
 

  • Health Insurance Plan
  • On-Site Clinic - save time and money without a co-pay or a need to clock out
  • Relocation Assistance - you could be eligible for relocation assistance 
  • 401(k) - with matching funds
  • Flexible Spending Account - enables you to pay for unreimbursed medical and dental expenses.
  • Time Off  - competitive time off to meet your needs

 

Company info
Website
Telephone
888-671-1725
Location
701 Brooks Avenue South
Thief River Falls
Minnesota
56701
United States

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