Passenger Service Supervisor

As a valued member of the PrimeFlight team, you will provide prompt and efficient service to our airline clients and their passengers by performing the following duties:

Gain a mastery of PrimeFlight procedures and protocols for safety and cleanliness
Set schedules to ensure adequate coverage of all work areas
Communicate regularly with the Station Management and customer carrier about staffing, scheduling, and procedures
Assist in training new employees
Monitor workers to ensure a safe working environment and verify that PrimeFlight regulations are followed
Attention to detail
Able to supervise workers, ensure all staff members clock in and out, and monitor compliance with company rules and policies
Coach, Counsel and Participate in Disciplining hourly employees
Demonstrate regular, predictable attendance at the job location
Exceed PrimeFlight customer service and safety standards
Carry out other duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, and Oral Communication.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications:

18 years of age
Reliable transportation
Eligible to work in the United States

Education/Experience:

N/A

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills:

Basic computer skills desired for locations with electronic timekeeping.

Certificates and Licenses:

No certifications needed.

Supervisory Responsibilities:

Supervise shifts and workers as directed by Station Management.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Continuously stand and walk for 6-8 hours
Use hands to finger, handle, or feel
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment

Eligibility for PrimeFlight Aviation Services employee benefit plans start on the 1st of the month, following 60 days of employment, and for the 401k program after your first pay-period. Additionally, this position includes FLIGHT BENEFITS. Please be advised, these flight benefits are stand-by, space available benefits. However, the Airline carrier require 90 days of employment, and the employee be in good standing. Please be advised, to use flight benefits, you must pay the taxes, or the per segment charges.

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