Service Manager

We have an opportunity at our Chrysler Jeep Dodge Ram dealership for a highly skilled and proven service manager that creates growth for the service department by putting people, development, and customer service first. This high-volume dealership has a perfect location right off highway 169 in Hopkins. We are the King of Jeep with a facility to match. Great Brand. Great Location. Great Opportunity.

What You'll Do:

* Partner with your General Manager to lead, motivate, and develop the team of technicians and advisors
* Responsible for meeting regional CSI and increasing department profitability
* Maintain staff's training to the manufacturer, Walser, and ASE standards
* Monitor and manage technician productivity and efficiency
* Partner with parts and sales departments to make sure parts department and sales customers are supported and being supported by the service department
* Ensure warranty compliance and timely submission of all claims with appropriate approvals
* Manage warranty and service contract schedules
* Manage employee's schedules, PTO requests, and match to customer schedules for business demand
* Report on productivity, discounts, ELR, hours/RO, vehicles serviced, etc daily, weekly and monthly.
* Lead your team by example

What We're Looking For:

* Must have 5+ years' relatable experience in Service Department
* Excellent phone and computer skills
* Customer service mentality and professional demeanor
* Prior supervisory or management experience
* ADP experience strongly preferred

What You'll Get in Return:

* Full benefits package including;
* Medical
* Dental
* Vision
* 401K / Match
* Paid Parental Leave

* Progressive PTO Package
* The opportunity to volunteer through the Walser Foundation
* Top rated service department designed to deliver the best customer and employee experience
* Support and leadership from the best in the business

Who We Are:

Through 65 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser's progressive commitment to growth, technology and a differentiated customer experience has changed the car-buying journey. Walser operates 26 dealerships and many affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We donate and volunteer through the Walser Foundation which puts 5 percent of its pre-tax profits right back into the communities in which we live and serve. Walser is a family-owned, family-run business that believes in work-life balance. Walser is committed to delivering an outstanding customer experience every time - that's what drives us. That's the Walser Way.

We operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

* Do The Right Thing - Nothing is worth compromising a relationship
* Lead By Example - Be willing to help no matter how difficult the challenge
* Display Positive Energy - A good attitude is highly contagious
* Be Open Minded - The only thing that is constant is change

Be You. Be Us. Be Walser.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.