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Collections Expert

Employer
Ameriprise Financial, Inc.
Location
Minneapolis
Salary
Competitive

View more

Job Description

Provide subject matter expertise on collections to minimize company risk and loss by engaging customers of delinquent accounts in a timely manner in order to avoid any credit loss. Handle customer disputes and escalated calls including credit reporting or debt disputes. Perform analysis related to settlement offers on charged-off debt across multiple product channels, complete initial analysis of new debt collection referrals, general disputes and payment history analysis. Provide servicing support for products including welcome calls for new accounts, monitoring of accounts to identify outstanding debts, complete reports to ensure client accounts are updated and reflect current information. Support other functions of the banking operations team as necessary and provide effective collaborative support to the Lending Team.

Responsibilities

  • Make outbound and inbound customer communications via telephone, written correspondence and fax in order to notify customers of account status. Manage components of clients bankruptcy process to minimize company risk including interactions with attorneys and interested parties ensuring compliance.
  • Engage directly with product owners, communicate settlement rates, escalated issues and monthly reporting. Track issues and analyze and identify trends to implement solutions.
  • Conduct reporting, data analysis, referrals and reconciliations; including skip-tracing processes. Perform Monetary and Non-Monetary transactions on loan accounts and any additional related tasks.
  • Resolve billing and customer credit issues, process payments and refunds, report on collection activity and accounts receivable status.
  • Provide coaching/consulting to partners on negotiation tactics to secure debt owed. Offering perspective and support collections matters.
  • Support other functions of the banking operations team as necessary and provide effective collaborative support to the Lending Team.


Required Qualifications

  • Education: High school or GED
  • 3 to 5 years relevant experience
  • Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for
  • education and experience.
  • Working knowledge of banking regulations and Fair Debt Collection Practices Act including relevant Consumer Financial Protection Bureau guideline.
  • Demonstrated ability to work with internal and external partners to solve problems.
  • Excellent written and oral communication skills.
  • Flexibility, self-motivation and detail oriented.


Preferred Qualifications

  • Recovery and debt collections experience preferred.
  • Skilled in negotiations.
  • Working knowledge of MS Office and databases used for collections.


About Our Company

With the right company, life can Be Brilliant??. At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial and we can Be Brilliant?? together.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

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