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Guest Service Team Member

Employer
DISCOVERY WORLD LTD
Location
Milwaukee
Salary
Competitive

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Industry
Hospitality and Tourism
Role
Other
Job Type
Long-Term
Hours
Full Time
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Job Details

Level
Entry

Job Location
Corporate HeadQuarters - Milwaukee, WI

Remote Type
N/A

Position Type
Part Time

Education Level
High School

Salary Range
Undisclosed

Travel Percentage
None

Job Shift
Any

Job Category
Customer Service

Description

Guest Services Team Member (Part Time)
Reports To: Guest Services Manager
Status: Part-Time, Hours available: 8:00am-4:30pm Wednesday-Sunday

Job Summary
Guest Service Team Members are responsible for the daily operations of the museum, exhibits, admissions, and events while successfully adhering to the highest of customer service standards. Guest Service Team Members are the first point of contact for guests and provide hands-on learning opportunities to all guests of the museum. Guest Service Team Members not only operate the exhibits, but they are part of the experience we offer the public. Candidates are required to be outgoing, upbeat, committed to the mission, and driven for success.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
  • Maintain highest level of customer service
  • Operating and maintaining exhibits; powering exhibits on and off, troubleshooting, reporting trouble tickets, upholding exhibit readiness and presentation
  • Speaking in front of large and small diverse groups, addressing all guests with respect and enthusiasm
  • Engage customers in exhibit-relevant dialogue
  • Selling tickets and memberships in
  • Ensuring the cleanliness of exhibit areas
  • Cash handling when selling tickets and memberships in the box office.

Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday
  • Required to stand most of the day
  • Required to exert physical effort in handing objects less than 30 pounds rarely.
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely.
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely.
  • Normal setting for this job is: Museum Exhibits


Qualifications

Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience
  • High School Diploma; Some College Coursework or College Degree Preferred
  • Minimum 2-3 years previous customer service experience in a museum or hospitality setting is preferred

Other Knowledge, Skills, or Abilities Required
  • Sales experience is a plus
  • Cash Handling Skills
  • Open availability (Various Shifts)
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