Customer Care Associate

Brainerd Dispatch, Echo Publishing has an opening for a full-time, motivated self-starter who wants to join a team to help support and sell cutting edge marketing solutions to local advertisers. These solutions include an array of print and digital options such as demographic display marketing, printing, direct mail, special interest products, and so much more! This is a support position working closely with our Media Consultants, Creative Design and Production teams. It will require both in office and face to face customer support while presenting a friendly, professional image to our customers via telephone, email correspondence, as they come into our office or as you step into their business. This is a rewarding opportunity for an individual who enjoys networking with area professionals and working in a fast paced and team oriented environment.

RESPONSIBILITIES INCLUDE:

• Assisting customers placing ads (via phone , email, walk In or vacation coverage for Media Consultant with in person business visits)
• Support our Media Consultants and who sell cutting edge marketing solutions to local advertisers
• Provide support documentation for print and online advertising options customized to each client
• Provide demographic display marketing and other digital solution reports and supporting data
• Presentation preparation work
• Assisting and selling all types of classified advertising

QUALIFICATIONS INCLUDE:

• Good written, verbal and telephone skills
• Ability to handle multiple projects at once as well as be willing to work on new projects
• Strong communication and interpersonal skills
• Ability to work well under multiple deadlines
• Proficiency with computers
• Ability to work with minimal supervision
• A basic understanding of print and online advertising products is desirable
• Accuracy is a must
• Excellent customer service skills are required

To apply, please go towww.forumcomm.com/careers/

At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.

Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation. We believe in supporting each other, working hard towards common goals and having fun.

Come for the perks: Excellent employee culture, competitive pay, 401(k), company-paid volunteer time, health and wellness initiatives for all employees. Additional perks for full-time positions include: comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, paid parental and pregnancy disability leave for qualifying employees.

Stay for the people: Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. FCC currently does not offer employer sponsorship.