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Customer Support Specialist - Scientific

Employer
Kelly Services
Location
Madison
Salary
60000.00 - 70000.00 USD Annual

View more

Industry
Office and Administration
Role
Other
Job Type
Long-Term
Hours
Full Time

Kelly Scientific is seeking a **Customer Support Specialist - Scientific near Madison, WI.**


**Direct Hire**


**Shift:** Monday - Friday 8am-5pm


**Compensation:** $60,000 to $70,000/year based on experience


**Overview:**


We are seeking an individual to provide high quality in-house and field support for fluorescence microscopy customers.


**SUMMARY OF RESPONSIBILITIES:**


+ Provide front line instrument-related support by providing: Customer level instrument diagnostics and troubleshooting though both phone support and direct customer interaction; installation of instruments for FMBU; onsite service support and training for FMBU instruments


+ Aid manufacturing by: Reviewing orders to be produced to provide technical assistance; Evaluating produced products to ensure quality and smooth delivery to customers; Producing instruments internally as required by operations team


+ Install and repair FMBU instruments in the field including multiphoton (two-photon), confocal, super-resolution, and epifluorescence microscopes


+ Other duties may be assigned.


**Qualifications:**


+ Minimum Associates Degree in engineering technology, with 1-2 years of hands-on manufacturing / technical support experience. **Preferred Bachelor's Degree in physics, electrical engineering, biomedical engineering or related field.**


+ Understanding and proficiency in laser microscopy, particularly in super-resolution, multiphoton, and confocal systems.


+ Ability to test, troubleshoot and diagnose equipment, eventually becoming technical expert for complex cutting edge microscopes.


+ Proven theoretical understanding of the biology and the physics of our instrument operation.


+ Effective problem solving of complex system and user issues.


+ Demonstrated excellent verbal/written communication and presentation skills in interacting with customers and colleagues.


+ Ability to train and convey sophisticated information about technical aspects of the system.


+ Aptitude in managing schedules and work to complete deliverables on time.


+ Willingness to travel up to 50% of time on short notice


Exceptional new graduates will be considered. Advanced degree holders with direct experience in microscopy are also encouraged to apply.


**Interested? Apply now!**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **??** **?**


Kelly?? Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests-it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** **??**


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. ()


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