Patient Services Manager 2

Unit Description

You believe in an open, inclusive culture where everyone can thrive. Lead a team where engagement, productivity and innovation are born in this environment.

Do you have a passion for providing high-quality nutritional meals and an exceptional customer experience within the healthcare industry? Sodexo is seeking a Patient Services Manager 2 for SSM Health St Mary's Hospital located in Madison, WI. St. Mary's Hospital is a 440-bed not-for-profit facility that serves 18 surrounding south-central Wisconsin counties. The Patient Services Manager will support and oversee the patient feeding operations, manage and direct frontline staff, and ensure the highest level of customer and client satisfaction is being met.

The Patient Services Manager offers a competitive salary, rich benefits package, and flexible schedules that offer work-life balance! If you have management or supervisory experience within the food service and/or healthcare industry, you are encouraged to apply now!

The successful candidate will:

* evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
* oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery;
* collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
* perform tray assessments to ensure food quality and presentation and tray accuracy;
* exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
* perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

* excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
* passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
* knowledge of nutrition and specialized diets;
* experience with oversight of diet offices; and/or
* strong management skills, preferably in healthcare.

Absent a legally recognized exception, SSM Health is requiring COVID-19 vaccines to work at this hospital. Learn more about SSM Health St Mary's at click here.

At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo's Benefits.

Not the job for you? We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company. Key Duties- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

* Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.
* Establishes operating standards, implements quality improvements and communicates them to employees.
* Performs audits and prepares reports.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.