Sales Training Specialist, Sr

Alerus Financial
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Job Type
Full Time

Job Details

Position Summary:
The Senior Sales Training Specialist serves in a versatile role to design, develop, and improve Sales & Service learning programs and solutions in order to proactively, measurably, and efficiently improve all client-facing employee readiness, job performance, and work quality.

Essential Responsibilities:
Job Function 1: Training Curriculum Development, Planning, Delivery and Support
  • Promote and champion the company's mission, vision, and culture by integrating the company's fundamental beliefs and leadership competencies in all training initiatives and processes.
  • Assist with the design, development, delivery, and evaluation of Sales & Service learning programs. Activities may include, but not limited to:
    • Conducting learning needs analysis.
    • Designing functional/technical engaging learning solutions for: conferences, events, classroom/in-person, web-based, eLearning, user guides, etc.
    • Developing learning materials that are functional, intuitive, informative, and consistent with instructional design principles.
    • Working with Sales & Service subject matter experts (SMEs) to develop and/or curate program materials/content to promote audience success and drive business impact.
    • Preparing and submitting course completion reporting for Sales & Service learning offerings.
    • Monitoring and reporting the effectiveness of learning programs.
  • Analyze and evaluate learning for Sales & Service learning through:
    • Gathering data from formal and informal feedback on programs.
    • Analyzing data against adult learning principles and current trends in employee education.
    • Provide suggestions for improvements based on evaluations that drive change to gain optimization of learning programs.
  • Project manage the maintenance and reporting of existing service line learning solutions:
    • Maintain data integrity.
    • Maintain historical archives.
    • Respond to ad hoc requests for curriculum data/information.
  • Performs other duties as assigned.

Job Function 2: General Administration
  • Perform administrative and support type duties to maintain the LMS system, such as adding courses/classes, securing and preparing outside resources to deliver training, assigning learning plans, marking attendance, and preparing training reports.
  • Coordinate logistics for training events, including classroom and resource/equipment reservations, hosting/broadcasting webinars, and employee travel arrangements.
  • Distribute training aids such as facilitator and participant guides, handouts and workbooks, evaluation forms and visual aids.
  • Participate in organization of employee meetings, parties, activities and recognition events.
  • Stay informed of innovative ideas, emerging trends and methods via training publications and educational opportunities.

Position Requirements:
  • Bachelor's degree in business, communications, Human Resources or equivalent.
  • Minimum five years' experience in the financial services industry.
  • Proficiency in instructional design and curriculum development using adult learning principles.
  • Strong research, analytical, and organizational skills.
  • Excellent communication skills - written and verbal.
  • Proficiency in MS Office Suite.
  • Project management skills including: building and monitoring work-plans, able to prioritize, work toward multiple deadlines and knowing when to escalate.
  • Use a consultative and collaborative approach.
  • Demonstrate attention to detail in a fast-paced environment.
  • Comfortable collaborating with individuals of various backgrounds and levels.
  • Experience in using remote training tools (WebEx) for virtual learning and collaboration.
  • Previous experience in a professional services environment preferred.
  • Available to travel up to 25% of time.

Personal Characteristics:
  • Ability to organize and prioritize duties; meet deadlines and commitments.
  • Ability to travel within assigned markets and between markets on regular basis.
  • Ability to maintain a high level of confidentiality and personal integrity.
  • Excellent interpersonal verbal and written communication skills.
  • Demonstrated effective time management and organizational skills.
  • Ability to use independent judgement to accomplish goals.
  • Creative, positive, and passionate for work.
  • Adapts positively to continuous change.

Physical Demands - Must be met with or without a reasonable accommodation:
  • Extended periods of time sitting at a desk and using office equipment.
  • Ability to operate a personal computer/laptop for approximately 8 hours per day.
  • Extended time is spent reviewing documents, both actual papers and electronic.
  • The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilitie3s required by this job include close vision.
  • Periodically, may also do light lifting of supplies and materials which weights in at approximately 20 lbs.
  • Will spend most of time in an indoor environment.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.


Alerus is a company that will challenge you to be at your best and where your efforts have real, tangible effects. Our culture is one of collaboration, innovation, forward-thinking, and giving back. And, as a growing company with a presence in markets from New Hampshire to Arizona, we offer a broad range of opportunities for you to travel the career path that matches your abilities, interests, and goals.

What is the current company culture like?

While our footprint spans North Dakota, Minnesota, Arizona, New Hampshire, and Michigan, we still operate like a small company. In other words, every single person on our team matters. Our employees create our culture.

What skills, education, and experiences does your ideal candidate(s) have? Each position has their own specific requirements and qualifications. In addition to those, Alerus seeks people who live out our fundamental beliefs every day: do the right thing, cherish people, empower with knowledge, respect everyone, serve with passion, and embrace change.

How would you describe the company leadership/team management? Alerus has a diverse executive and leadership team. Each leader comes with a wealth of experience and knowledge within their field to help their teams succeed. Alerus leaders, including our C*Suite executives, maintain regular communication with employees on company updates and goals.

Where do you see the company/organization in the upcoming years? Alerus has bank and office locations in North Dakota, Minnesota, Michigan, New Hampshire and Arizona. While we continue to serve our clients in these states we also look to grow our national footprint to best serve clients wherever they may live.

What do you feel candidates need to know about the company before applying? Alerus is more than just a bank and offers many products for our clients including personal & business banking, mortgages, wealth management and retirement savings. We continue to grow and expand but still maintain and operate with a small business feel. We would not have continued success without our employees and all the hard work they do to serve our clients with passion.

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