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Customer Service Coordinator

Employer
Westmor Industries
Location
Morris, Minnesota
Salary
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Industry
General
Role
Customer Service
Job Type
Long-Term
Hours
Full Time

Job Details

Company Description

One of the fastest-growing private companies in America today, Westmor Industries, designs, manufactures and supports storage, transport, and dispensing solutions for petroleum, propane, and other liquids and gases. We are an energetic and entrepreneurial team passionate about stewardship, driven to innovate and embrace a culture of freedom that inspires care of customers and each other.

Job Description

A Customer Service Coordinatoris responsible for completing the following duties:
  • Act as the first point of contact for customers calling in for support
  • Enter the customer's case into our CRM service software
  • Clearly identify and define the issue the customer is having
  • Enter clear and concise notes to document the sequence of events that took place for future reference
  • Troubleshoot the issue with the customer and take all possible measures to solve the issue over the phone
  • Assign unsolved issues to appropriate staff
  • Assist the field staff as needed
  • Assist and support Service Manager as needed
  • Other duties as assigned

Qualifications
  • Outstanding interpersonal relationship skills
  • Heart of service
  • Desire to learn

Expectations of Employees
  • Uphold company core values
  • Maintain a clean and organized work area
  • Utmost attention to safety
  • Good attendance and punctuality
  • Concern for quality
  • Attention to detail

Traits of Successful Employees
  • Desire to build long term relationships
  • Exhibition of good communication skills when working with fellow employees
  • Ability to tolerate physical demands of the position
  • Ability to complete tasks according to the planned schedule
  • Willingness to help out where needed

Employee Benefits
  • Weekly paycheck
  • Boot reimbursements up to $125
  • Medical insurance - Covers 75% of premiums
  • Dental and vision insurance
  • Company-paid life insurance
  • 401K retirement account with 5% company match
  • On the spot bonuses up to $100

Learn more about Westmor Industries

3 Development Dr Morris, MN 56267

Westmor Industries is an Equal Opportunity Employer.

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Company

Founded in 1972 after the acquisition of a Morris, Minnesota blacksmith shop by brothers Bob and Larry Kleespie, Westmor Industries has since grown to become one of North America’s most comprehensive energy storage, transportation and dispensing equipment suppliers. After three decades leading his hometown business, brother Bob retired in 2001. Seven years later, Westmor was acquired by fellow Morris manufacturer Superior Industries.

Westmor Industries has since developed into one of North America’s largest and most diverse suppliers of fueling equipment and service related to the industry.

  • Fuel Terminal Infrastructure
  • Bulk Storage Tanks
  • Transport Vessels
  • C-Store Construction Management
  • C-Store Repair and Service
  • Aviation Fueling/Refueling
Company info
Website

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