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Account Coordinator (Bismarck)

Employer
Blue Cross Blue Shield of ND
Location
Bismarck, North Dakota
Salary
Join our team!

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Industry
Office and Administration
Role
Manager
Job Type
Long-Term
Hours
Full Time

Job Details

Job Summary

The Account Coordinator is responsible for providing administrative support and assistance to group and individual accounts. This position prepares proposals and processes the enrollment for new accounts as well as provides customer service for questions or issues that arise.

Essential Functions
  • Provides professional administrative service for individual members and group accounts either in-person or by phone.
  • Provides product information and application assistance for groups and individual members.
  • Provides information and booklets to members and assists internal staff in communicating contract changes, underwriting policies and billing procedures to employers, group leaders, consultants, agents, brokers and employees.
  • Tracks correspondence for member situations and department research.
  • Completes, reviews and processes group and individual paperwork. Follows-up for additional information, as needed.
  • Researches and resolves benefits, billing and/or claims issues.
  • Assists group accounts on processes and claims filing requirements.
  • Serves as a contact point, processes new accounts and renewals for assigned accounts and assists in resolving any onboarding problems.
  • Attends product launch meetings assisting in implementing new or existing benefits and rewrites.
  • Requests renewal rates, rate codes, Summary of Benefits and Coverage (SBC), grids, cards and forms.
  • Completes routine and complex transmittals, mailings and notifications as well as develops new proposals and renewal options for existing groups.
  • Assists in the sale of individual products including health insurance, supplemental insurance, dental, travel and ancillary products to new and existing clients.
  • Sorts and distributes mail, manages petty cash, distributes reports, conducts banking and maintains visitor log and confidentiality statements.
  • Participates in special projects as assigned.

 

Knowledge, Skills and Abilities

Customer Interaction

Intermediate

Attention to Detail and Accuracy

Intermediate

Communication (Verbal/Written)

Basic

Prioritization and Organization of Work

Basic

Collaboration

Basic

Technical/Professional Knowledge and Skills

Basic

 

Education Requirements

Required: High School Diploma/GED

Preferred: High School Diploma/GED

Field(s) of Study: N/A

 

Experience Requirements

Required: Minimum of 1 Year

Preferred: Minimum of 3 Years

Experience Details: Minimum of 1 year in a customer-focused role such as customer service or sales, insurance, business, marketing or related experience is required.

 

Certification, Licensures & Registration Requirements

Title: Must have or obtain Insurance Producer License within 3 months of hire and maintain continuing education requirements annually.

 

 

State or Agency: ND

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Other Information

Important Notice

BCBSND has a vaccination protocol in place that requires any employees who physically work in a BCBSND office or whose role requires direct customer contact to be vaccinated against COVID-19. We respect your choice to get vaccinated (or not) and getting vaccinated is not a condition of employment. If you are not vaccinated, you may work remotely if your role allows for it. If your role does not allow for remote work and you are unable to get the COVID-19 vaccine, there is an exception process available that includes a weekly testing regimen.

Job Posting Policy

Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.

Equal Opportunity Employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 1/28/2022 at 8:00AM CST. No further applications will be considered.

Company

TWO WORDS – MEMBERS FIRST.

That sums up why we’re here. And according to member satisfaction surveys, 95.6% say we’ve done a great job at maintaining that focus.

With that said, there are still mountains to move. America’s health care system needs an overhaul and Blue Cross Blue Shield of North Dakota is taking a lead role. To accomplish that, we need BOLD people who believe they can make an impact.

Are you ready to shake up an industry?

If you’re passionate about taking on our nation’s number one health care concern, there may be a place for you on one of our teams.

Company info
Website
Location
4510 13th Ave. S.
Fargo
ND
58103
United States

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