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ITIL Operations Analyst

Employer
Blue Cross Blue Shield of ND
Location
Fargo, North Dakota
Salary
Join our team!

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Job Details

Job Summary

The ITIL Operations Analyst is responsible for facilitating ITIL processes and procedures in response to business need and end-to-end responsibilities to ensure service requests have been fulfilled.  The focus areas of the ITIL Operations Analyst include: change, asset, incident, problem, CMDB, release, and service catalog to ensure processes are implemented in adherence with industry best practice principles/standards.

 

Essential Functions
  •  Utilizes process definition and improvement methodologies with a technical foundation to facilitate IT service management.
  •  Collaborates across cross-functional groups to deliver high quality IT services to internal customers.
  •  Identifies process and system efficiencies to continually improve resolution and service restoration.
  •  Performs upfront root cause analysis to understand the severity and business impact of tickets.
  •  Provides business impact analysis, resources required, and status of ongoing tickets.
  •  Develops and produces various reports, metrics or mechanisms for IT, and Business leadership.
  •  Leverages relevant data from analysis, performance monitoring, and availability management tools to proactively open trouble tickets based on IT infrastructure warning or critical issues.
  •  Functions as a subject matter expert by utilizing ITIL knowledge, combined with a solid understanding of the IT related business needs of the organization.

 

Knowledge, Skills and Abilities

Analytical Thinking

Intermediate

Collaboration

Intermediate

Technical/Professional Knowledge and Skills

Intermediate

Business Acumen

Intermediate

Advisory Skills in Internal Operations

Intermediate

Communication (Verbal/Written)

Intermediate

 

Education Requirements

Required: Bachelor's

Preferred: Bachelor's

Field(s) of Study: Computer Science  or related field.

 

Experience Requirements

Required: Minimum of 4 Years

Preferred: Minimum of 6 Years                   

Experience Details: Minimum of 4 years of IT, project management, ITL, reporting, analytics or related experience is required.

 

Certification, Licensures & Registration Requirements

Title: ITIL Foundation

 

 

State or Agency: Active ITIL Foundation (or higher level) certification from an accredited institution will need to be verified prior to hire or transfer into this position, and incumbent’s certification will need to remain active and in good standing while employed in the role.

 

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

 

Physical Demands

Sitting

Frequent (60-90%)

Use of Computer

Frequent (60-90%)

Typing/Data Entry

Frequent (60-90%)

Talking

Occasional (30-60%)

Standing

Occasional (30-60%)

Walking

Occasional (30-60%)

 

Other Information

Important Notice

BCBSND has a vaccination protocol in place that requires any employees who physically work in a BCBSND office or whose role requires direct customer contact to be vaccinated against COVID-19. We respect your choice to get vaccinated (or not) and getting vaccinated is not a condition of employment. If you are not vaccinated, you may work remotely if your role allows for it. If your role does not allow for remote work and you are unable to get the COVID-19 vaccine, there is an exception process available that includes a weekly testing regimen.

Job Posting Policy

New employees with Blue Cross Blue Shield of North Dakota will be eligible to apply for positions within their assigned department after successfully completing a 90-day review. For positions outside your department, you must attain a minimum of six months of service before you can apply.

Equal Opportunity Employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 1/28/2022 at 8:00AM CST. No further applications will be considered.

Company

TWO WORDS – MEMBERS FIRST.

That sums up why we’re here. And according to member satisfaction surveys, 95.6% say we’ve done a great job at maintaining that focus.

With that said, there are still mountains to move. America’s health care system needs an overhaul and Blue Cross Blue Shield of North Dakota is taking a lead role. To accomplish that, we need BOLD people who believe they can make an impact.

Are you ready to shake up an industry?

If you’re passionate about taking on our nation’s number one health care concern, there may be a place for you on one of our teams.

Company info
Website
Location
4510 13th Ave. S.
Fargo
ND
58103
United States

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