SafeZone Case Manager

JOB SUMMARY:

Face to Face Health and Counseling is a non-profit organization dedicated to meeting the needs of youth ages 11-24. We offer health care, counseling, and programs for homeless youth. The case management role is responsible for establishing trusting youth-adult relationships while providing supportive services at SafeZone, a Drop-In Center for youth experiencing homelessness, and the Face to Face Hotel Program. The Case Manager will also take part in facilitating different programs and workshops that align with youth's interests in overcoming barriers.

This position is 37.5 hours a week and requires availability on some evenings.

RESPONSIBILITIES:

Supportive Services

• Provide Case Management supportive services to youth
• Establish healthy and appropriate physical and emotional boundaries with youth
• Support healthy adolescent development of youth
• Conduct individual assessments to determine needs and goals
• Assist clients with reaching their education, employment and housing goals
• Process rental assistance applications for youth
• Complete SafeZone intake and appropriate assessments
• Assist clients in meeting benchmarks in their goals
• Document youth outcomes in all appropriate databases
• Complete appropriate paperwork in a timely manner
• Transport clients as needed to accomplish their goals
• Conduct home visits with clients
• Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
• Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts
• Provides all services guided by the evidence-based principles for helping youth overcome homelessness .

Drop-In Services

• Conduct intakes and CEYS assessments for youth coming into the drop-in space
• Provide excellent customer service while greeting and checking youth in the center
• Engage with youth at the center in a meaningful and respectful manner assisting them with various resources offered at the center or in the community
• Respond to crisis situations in the space and de-escalate in a calm and professional manner
• Assist youth in accessing emergency housing
• Maintain the daily flow of the drop-in center by helping at the front desk, in the clothing closet, computer lab, kitchen, or other areas as needed
• Perform other duties as assigned.

QUALIFICATIONS:

• Minimum of B.A. degree in social services, extensive experience in lieu of degree
• Minimum of 2 years' experience working with youth experiencing homelessness or facing other barriers
• Experience with a positive youth development and harm reduction approach
• Excellent interpersonal and communication skills
• High reliability and integrity
• High degree of problem-solving skill
• Positive attitude and willingness to do what it takes to meet youth needs
• Ability to work independently, exercising good judgment and involving others when necessary
• Good crisis management skills and the ability to navigate stressful situations well
• Valid driver's license and current automobile insurance required

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to perform the duties outlined in the job description
• Ability to perform duties and responsibilities typical of an office environment
• Ability to travel in all weather conditions in MN
• Face to Face is subject to the government mandate requiring employee COVID vaccination and/or weekly testing. All employees will be required to get vaccinated or submit to weekly COVID testing.

Appropriate accommodations for physical demands will be made for individuals with disabilities.

BENEFITS:

Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account as well as generous PTO and paid holidays.

Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.