Contracts Manager

Are you looking to make a difference with your analytical & managerial strengths? Coloplast is offering a unique opportunity to be part of shaping the way customer contracting is done in North America. The Contracts Manager is responsible for managing a team of analysts who facilitate customer contracts for key customers to optimize Coloplast's top and bottom line in partnership with our sales teams. Primary responsibilities include facilitating internal alignment on customer contract strategy and establishing KPI metrics in order to follow up on customer performance. As the Contracts Manager, you will work in a talented and dynamic team environment with frequent exposure to our US leadership team.

Key responsibilities:

People Management

Embrace the Coloplast Leadership Promises in actions and the team's work

Consistently expects and encourages team to deliver high quality work in a sustainable way

Perform all elements of the Coloplast People Review cycle for direct reports

Appropriately assesses talent and takes actions to leverage strengths and mitigate weaknesses

Management of Contracts Team

Collaborate with the Key, Strategic, Local, and Canadian Sales Teams to establish contractual relationships with Group Purchasing Organization (GPO), Integrated Delivery Network (IDN), Master Dealer, Retail and National Distributor customers while upholding critical business initiatives

Analyse contract terms and conditions to determine compliance and assess corporate risk, while acquiring and documenting appropriate stakeholder approvals

Translate complex contract language into practical business implications and subsequently work with all levels of corporate management to develop strategies to implement new business practices

Provide education, recommendations & guidance to decision-makers when reviewing contract language & customer negotiation strategies

Serve as point of contact for Coloplast internal clients on contract negotiation and other contractual matters, including status of contracts in process and tracking of contracts in the DocuSign Contract Lifecycle Management System

Build relationships with key internal clients to facilitate understanding, proactively influence timely decision-making, and streamline execution of contractual terms & conditions

Assist analysts with the negotiation of customer contracts on business terms and conditions when requested by the sales teams

Ensure corporate requirements are met and high-quality data integrity is maintained while implementing contracts and provide timely responses to internal and external inquiries

Development of Educational Communication Tools

Educate internal business partners on Coloplasts' contract request and review process

Design or improve upon processes & tools to help the Contracts team facilitate accurate workflow management

Develop tools to support Contracting team and sales force in facilitating contract negotiations with customers across business channels

Partner with IT Business Analysts and IT Support to integrate contract and pricing tools as well as optimize system communication

Drive strategic projects within the Contracts Department and/or assist with cross-functional projects such as the rollout of pricing strategies and product launches

Proactively identify opportunities to improve efficiencies within the pricing and contracts processes

Other duties as assigned

Qualifications

Extensive experience leading live customer contract negotiations at both the GPO and IDN level.

Excellent understanding of corporate policies and procedures, coupled with ability to identify required improvements to established policies

Confident in communicating and influencing at all levels within the organization

Experience handling all elements of people management ranging from defining talent needs based on business objectives to administering employee performance reviews

Solid understanding of the business needs and an appreciation of financial contractual implications

Ability to prioritize, multi-task and complete tasks efficiently and independently with a high degree of accuracy and attention to detail

Confidence to apply independent judgment and creativity to contract resolution issues, in partnership with legal and compliance stakeholders

Proven track record with consistent high performance both academically and professionally

Excellent written and verbal communication skills

Has successfully managed multiple simultaneous projects

Technical proficiency with the following systems: Excel, Access, Outlook, Enterprise One/One World, Cognos, DocuSign CLM

A team player with the ability to use strong verbal reasoning skills to analyse elements of contract language and assess corporate risk

Educational and Experience Requirements

Undergraduate degree in Business, Economics, Finance, Contract Law or equivalent - MBA Preferred

Minimum of five years' experience working with contracts, negotiations, or legal department; healthcare industry preferred

Minimum of three years' experience with direct management and leadership preferred

Experience in the healthcare industry a plus

Knowledge of healthcare compliance requirements is preferred