Collections Specialist

Collections Specialist - Operations Customer-to-Cash

We are looking for an experienced Collections Specialist to join our team in either TX or MN. Collections Specialists are members of a customer's support team and part of the Customer-to-Cash organization. This role is a tireless champion for our customers delivering the best possible experience with every contact.

Specializing in order-to-cash processes, Collections Specialists are obsessed with their customers and liaise with sister groups like Billing, Cash Applications and Order Management to ensure both requests and complaints are identified, communicated, tracked and fulfilled quickly and accurately assuring the timely payment of TR's accounts receivable.

About the Role

In this opportunity as a Collections Specialist, you will:

* Serve as a single point-of-contact for external and internal customers, ensuring each one's back-office needs are properly translated, understood and carried out.
* Diligently and independently manage an assigned portfolio of customers ensuring there are no barriers to timely payment of open balances
* Establish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers
* Identify and resolve order-to-cash root cause issues that impede invoicing, collections and dispute resolution. Includes initiating and driving cross functional resolutions
* Follow and enforce proper accounting and controls methods, policies and principles at all times

About You

You're a fit for the role of Collections Specialist if you have:

* BA/BS in Accounting, Finance, Economics or Business or equivalent experience
* Minimum of 2 - 3+ years of experience in high volume Shared Services operations at a publicly traded company. Collections or Accounts Receivable, preferred
* Excellent analytical and problem-solving skills
* Strong Excel skills are required, including pivot tables, v-lookups, formula building and sorting of data
* Thrive in a fast paced, ever-changing environment with the ability to stay focused and manage time to ensure that goals are consistently met or exceeded

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local bylaws and guidelines with the majority of our offices planning to remain remote throughout 2021. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf?? networking

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

#LI-JK3

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.