Senior Collections Specialist - Minneapolis, MN or St Paul, MN

This role is temporarily remote. Training is conducted virtually from your home. This role is an onsite role and once training is completed, you will transition to work in the office in the future.

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Training will be conducted virtually from your home. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Business to Business Collection Management
• Resolving barriers to payments
• Analyze / reconcile accounts Receivable Data
• Work is frequently completed without established procedures
• Contact internal and external customers to ensure payment made timely on accounts in collection portfolio
• Develop positive relationships while maintaining customer standards with a focus on problem solving
• Investigate and resolve reconciliation discrepancies
• Timely respond to customer inquiries
• Complete monthly delinquency meetings with Finance and business leaders
• Perform effectively in a high volume and fast paced production environment with a high degree of accuracy and productivity
• Perform required tasks independently as well as contribute as needed in a team environment
• Provides explanations and interpretations within collections portfolio
• Submit refunds for customers with credit balances
• Investigate and assist with resolving disputes on customer accounts
• Coordinate with multiple departments to resolve customer service facing issues
• Analyzes and investigates
• Provide training assistance for new Collection hires
• Participate in software testing
• Be a department leader\Works independently
• All other tasks assigned by manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 3+ years of Business to Business Collection experience or 1+ years with an Associate's or Bachelor's Degree (any area of study)
• Experience in a metric driven environment
• Microsoft Excel user at an intermediate level (Pivot Tables, Sorting Data, and Reconciling experience)
• Accounts Receivable Experience, primarily communication with customers about unpaid invoices.
• Collections Experience that includes contacting customers for payment
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Telecommuting Requirements:

• Reside within Minneapolis and/or St. Paul, MN area.
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Associate degree (or higher) in Accounting, Finance or related field
• GetPaid or PeopleSoft Collection Software experience
• Collection Software tool experience
• Accounting Software experience
• Experience in large scale ERP environment
• Prior experience working in a global organization

Soft Skills:

• Solid negotiation, problem solving and resolution skills
• Excellent communication skills with a diverse population
• Quick learning agility, resourceful, self - motivated, and works independently

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