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HVAC Technical Service Advisor

Employer
Temperature Systems, Inc.
Location
Green Bay
Salary
Competitive

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Industry
Agriculture
Role
Mechanic/Technician
Job Type
Long-Term
Hours
Full Time

Temperature Systems Inc (TSI) is a HVAC wholesaler who is looking for an energetic, motivated, and knowledgeable person to join our Technical Services team.

TSI is 100% Employee owned, and if you are someone who likes helping others, is able to problem solve, teach others and has a positive outlook - this is the job for you! Prior HVAC install or service knowledge a must, and preferred both in residential and commercial areas.

Business hours are 7:30am-4:30pm, Monday-Friday.

SCOPE OF POSITION: Responsible for providing technical product service support and related training to TSI's internal/external sales department and dealer/contractor network. Able to directly service products when required.

ESSENTIAL FUNCTIONS:

1. Provide technical service support for dealers and contractors primarily over the phone. When necessary, this may require on-site field visits.

2. Good customer service requires that at least one TSA be available in the office (Madison and Green Bay) every week day to answer phone calls and assist our customers.

3. Provide technical service support for Inside and Outside sales as needed.

4. Work as liaison between dealers and manufacturers to resolve equipment problems and claims.

5. Negotiate and resolve claims issues that arise between our dealers and product manufacturers.

6. Oversee technical training for both TSI personnel and dealer/contractor base. This includes determining technical training topics, developing and implementing formal training support materials and programs. Training is provided at TSI facilities and remote locations. Maintain training schedules, attendee records, supplies, equipment and corporate training room lab facilities.

7. Repair damaged equipment as needed.

8. Work with warranty department to process non-standard claims.

9. Promotes and maintains a flexible cooperative, positive, team oriented attitude with and between departments and end users.

10. Ensures timely, accurate, proper records, files, data bases, etc. are developed and maintained for assigned areas of responsibility.

Open and willing to perform other duties as needed.



POSITION REQUIREMENTS/SKILLS for the Technicial Service Advisor Role:

1. Solid technical knowledge of HVAC products, equipment, tools, and processes. (Refrigeration cycles, Gas combustion and HVAC Chillers)

2. Excellent troubleshoot and diagnostic skills.

3. Able to work in a fast paced, multi-changing/demands technical environment.

4. Excellent organizational, detail, communication, prioritization and follow through skills.

5. Able to write and issue technical bulletins, service guides, etc.

6. Able to perform related administrative paper work, record keeping and processes.

7. Able to travel to fulfill job responsibilities.

8. Able and available to meet emergency service need which arise.

9. Strong customer service and related skills.

10. Good negotiation and problem resolution skills.

11. Able to use HVAC tools and perform hands on service and repairs.

12. Possesses basic PC proficiency in a Windows operating system.

13. Able to develop and implement effective and efficient training programs.

14. Strong group presentation and related podium skills.

Able to maintain the technical product knowledge base required to fulfill this positions job duties/responsibilities.



PI

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