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Customer Service & Estimating

Employer
Superior Industries, Inc.
Location
Morris, Minnesota
Salary
Join our team!

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Industry
General
Role
Customer Service
Job Type
Long-Term
Hours
Full Time

Job Details

Company Description

One of the fastest growing private companies in America today, Superior Industries, Inc. designs and manufactures bulk material processing and handling solutions for a global market. We are an energetic and entrepreneurial team passionate about stewardship, driven to innovate and embrace a culture of freedom that inspires care of customers and each other.

Job Description

A Customer Service Estimator is responsible for completing the following duties:
  • Assist the Territory Manager in managing a sales territory by developing quotes, managing orders, and answering sales inquiries for the territory's dealers, producers, and potential customers, for all component product lines
  • Provide guidance for customers selecting proper sizing and application for Superior's products
  • Work with engineering to obtain pricing and specifications on special products
  • Process orders by accurately communicating the needs of the internal and external customer to insure order integrity and commitments are met
  • Complete all final “to be built" specifications and generate necessary files for communication to Engineering, Transportation, and Production departments
  • Inform and update customers and dealers regularly on the status of their order, with particular regard to delivery of quotes and sold orders
  • Document and communicate sales process using: E1, Google, and Salesforce
  • Incorporate feedback from other departments to provide more accurate quotes, pricing and information to our customers
  • Review application detail, specify and apply the proper products
  • Ensure sales quotes are: accurate, appropriate for applications, and prepared in a timely manner
  • Estimates are detailed, they reflect any need for special products, services, or transportation considerations
  • Provide world class quality on all products and processes of component's sales
  • Closely monitor sold orders and the production schedule to ensure on-time delivery
  • Other duties as assigned

Qualifications
  • Knowledge of distributedproducts line - in particular Idlers, Pulleys, and Accessories
  • Demonstrate leadership skills and the ability to influence others and build strong relationships
  • Superb organizational skills, with the ability to successfully work on multiple tasks at a time
  • Mechanical aptitude, with above average math skills
  • Demonstrate ability to manage conflict to win-win solutions
  • Ability to use and understand Windows-based software, MS Excel, ERP Sales Module, and Salesforce
  • Prefer a background in the Bulk Material Handling industry
  • Self-motivated with the ability to handle fast paced work
  • Strong communication skills, verbal and written

Expectations of Employees
  • Uphold company core values
  • Maintain a clean and organized work area
  • Utmost attention to safety
  • Good attendance and punctuality
  • Concern for quality
  • Attention to detail

Traits of Successful Employees
  • Desire to build long term relationships
  • Exhibition of good communication skills when working with fellow employees
  • Ability to tolerate physical demands of the position
  • Ability to complete tasks according to planned schedule
  • Willingness to help out where needed

Employee Benefits
  • Weekly paycheck
  • Boot reimbursements up to $125
  • Medical insurance - Covers 75% of premiums
  • Dental and vision insurance
  • Company paid life insurance
  • 401K retirement account with 5% company match
  • On the spot bonuses up to $100

Learn more about Superior Industries

 Superior Industries is an Equal Opportunity Employer.

Company

We are one company comprised of three divisions: Superior Industries, Westmor Industries and Hancock Concrete. We are filled with hard-working employees who thrive in a fast-growing and fun-loving culture. As an employee of the Superior Industries family, you will enjoy the following benefits:

  • Weekly paychecks
  • On-the-spot bonuses
  • Paid time off and holidays
  • Night shift differential
  • $125 annual boot reimbursement
  • Complete insurance package: medical, dental, vision, life insurance, disability plans, and a flex offering
  • 401k match up to 5%

Learn more about Westmor Industries
Learn more about Hancock Concrete

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