Customer Relations Coordinator

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you’re up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

• Acts as single point of contact for assigned customer portfolio
• Ensures all day to day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards
• Enforces successful execution of Daily Operations Cycle (improved End Customer Service Level performance and faster response to incidences)
• Maintains and increases customer loyalty, by building relationships

YOUR SKILLS

• The Customer Service Representative ensures that we meet or exceed Henkel's commitments to our customers through the efficient management of the order through invoicing processes, the effective and pro-active communication of information, and the prompt resolution of customer issues.
• By providing these services, Customer Service supports the businesses, and helps them to attain their goals and execute their marketplace strategy.
• A college degree and/or significant demonstrated experience in a customer service role.
• Experience in customer care having demonstrated a commitment to customer loyalty, advocacy, engagement, and retention.
• Advanced knowledge of EDI related transactions and issue resolution desired.
• Experience with SAP desired.
• High aptitude in Supply Chain, Sales and Marketing strategies.
• Ability to multi-task and perform effectively under pressure.
• Ability to effectively prioritize and escalate customer issues as required.
• Excellent communication and presentation skills to effectively respond to customer's requests or explain solutions to complaints/issues.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.