Service Technician

Job Description

Stanley Black & Decker, an S&P 500 company, is an 11 billion dollar diversified global provider of hand tools, power tools, electronic security solutions, mechanical access solutions, engineered fastening systems, and more. This opportunity resides within STANLEY Convergent Security, a global division of Stanley Black & Decker.

At STANLEY Security we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive line of products, services, and technologies, STANLEY Convergent Security is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.

Reports To: Technical Support Manager

Position Summary

The position is responsible for servicing and/or installation of all required systems including PLC, Video, Intercom, Access, Duress, I/O Devices, Computers and various other electronic products. The incumbent will solely work in Jails, Detention Centers, Prisons, Juvenile Facilities, Polices Stations and Courthouses. The incumbent will be responsible for communicating status of repairs, scheduling visits with clients and maintaining a safe work environment. The incumbent will be responsible for managing and prioritizing multiple service tickets/work orders at the same time.

This position will work closely with Customers, Service Engineers, Subcontractors, Sales and other Internal Departments.

Position Responsibilities

• Perform product service as required on integrated systems including PLC, CCTV, intercom, access control, computers systems, security and operations controls. This includes an ability to troubleshoot a wide variety of electrical, mechanical and video products
• Provide customer education during visits to customer locations
• Management of service tickets and schedule
• Direct customer communication with regards to schedule and service tickets
• Track repair status and provide updates to management team, support engineers and client as needed
• Strict adherence to procedures and policies as set forth by the company
• Complete expense and other record keeping as set forth by the company
• Maintain clean and safe work environment using the correct tools
• Maintain accurate company van truck stock inventory
• Ensure field changes are updated properly within company database
• Assist with Installation Projects as needed
• 100% of time is field related
• Other duties as assigned by your manager

Required Qualifications

• High School graduate or GED
• 1 + years of mechanical or low voltage industry experience

Preferred Qualifications

• 2 + years' experience in Corrections facilities or similar
• Possess a background of lock hardware, low voltage or general security/access control/CCTV systems - 5 + years' experience is preferred
• Knowledge of CCTV, access control, computers, networking, basic audio and other low voltage applications in an integrated solution environment
• Computer configuration experience is preferred
• Strong customer service orientation required with the ability to interact in a professional manner with the customer along and satisfy customer needs
• Ability to work beyond standard working hours, as well as, participate in an on-call schedule is required
• A valid state driver's license, without restrictions, is required for this position
• Ability to work independently on customer site
• Ability to meet deadlines and have strong time management and organizational skills.
• Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills
• Must be able to lift up to 60 pounds
• Must be able to climb ladders
• Must be able to pass customer background check (Work Environment Requirement)

Requisition Number

87266BR

Business

US - SSS - CSS

No. of Positions

1

EEO Statement

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

Function

Service/Install

Featured Category on SBD Careers

Field Service

Region

USA

FLSA (For US Only)

Hourly