Security Officer at the Lake Geneva Hospitality Academy - The Abbey

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity , positive service attitude and determination to succeed. Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn't love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to Be The Difference by creating memorable experiences in the lives of all we serve.

As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a 'transformational agent' for our guests and 'the best of the best'! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.

Every Guest, Every Employee, Every Time!

We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf?? Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. Benchmark also offers all team members discounts on travel, electronics, appliances, cell phones and service, rental cars, dining, movies, sporting events, theme parks and more. Hotel room discounts are available to employees and immediate family members at Benchmark properties. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits. Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations.

If you are ready to come Be The Difference - apply now!

What you will have an opportunity to do:

This is a full time position, in which the primary responsibilities will be on location at the Lake Geneva Hospitality Academy campus. This is a second shift position, with varied hours; for example: 4pm - 12am or 6pm to 2am.

BASIC FUNCTION: Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.

ESSENTIAL FUNCTIONS:

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the the Lake Geneva Hospitality Academy and/or The Abbey Resort to observe and identify potential security and safety risks or undesirable conditions
• Requires verbal communication using pager and two way radio, bending, stooping and kneeling as in performing CPR
• Maintain order on the property, dealing with the welfare of residents and guests, eg., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property
• Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly
• Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers

MARGINAL FUNCTIONS:

In addition this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Shuttle assistance between The Abbey Resort and Lake Geneva Hospitality Academy
• Check employee packages as they exit to ensure no food or property is being removed
• Screen persons entering this entrance for purpose and authorization
• Receive, record and store lost and found items
• Research and respond to inquirers from residents and guests concerning status of items
• Mail out claimed items to owner
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks
• Assist guests with door lock problems using moderately complex hand-held electronic apparatus
• Required to perform other tasks and duties as assigned

Equal Opportunity Employer

M/F/D/V

What are we looking for?

• High school diploma or equivalent experience/training
• Ability to effectively communicate in the English language
• Prior law enforcement or other military experience preferred
• Valid Driver's License in good standing, and acceptable driving record per company standards
• CPR certification and first aid training preferred

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.